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Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

Overview

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.

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Learn from top reviewers

Oracle SRM - The Right Way to Manage Your Social Media Channels

Rating: 5 out of 10
April 10, 2018
IncentivizedVetted ReviewVerified User
We use Oracle Social Relationship Management (SRM) in our company to schedule social media content. It allows for scheduling content in advance and has an approval process sho...
Continue reading
Brian Cowan-Moore
Manager - Marketing
Digital Marketing Manager
T H March
Oracle Social Cloud (legacy)1 year of experience

Take Social to the next level

Rating: 9 out of 10
March 29, 2018
Vetted ReviewVerified User
We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, integrate to Service Cloud or Market...
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Rhianna Albert
Director - Professional Services
Director, Solutions Consulting
eVerge Group
Oracle Social Cloud (legacy)3 years of experience

Short experience with Oracle SRM

Rating: 9 out of 10
November 7, 2017
IncentivizedVetted ReviewVerified User
Oracle SRM was used by one business unit in our company. The team managing it was centralized in the US, but had some users in UK, EU and APAC as well. However it was always f...
Continue reading
Andrea Noémi Kilin
Professional - Marketing
Social Media Specialist
GE Healthcare
Oracle Social Cloud (legacy)1 year of experience

Oracle SRM - Total Social Marketing Dominance

Rating: 7 out of 10
October 30, 2017
IncentivizedVetted ReviewVerified User
We are currently using Oracle SRM within the marketing department to orchestrate all our social media campaigns. We use it to schedule and publish social content, listen and m...
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Mike Bernard
Vice-President - Marketing
Vice President of Marketing and Sales Operations
Relationship One
Oracle Social Cloud (legacy)2 years of experience

Oracle SRM at Lenovo

Rating: 1 out of 10
July 29, 2017
IncentivizedVetted ReviewVerified User
Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not deliver what we expected.
Continue reading
Alena Van Dalen
Manager - Marketing
Social Media and Community Manager, NA Commercial Marketing
Lenovo
Oracle Social Cloud (legacy)1 year of experience
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Pricing

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Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

N/A
Unavailable

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.

Entry-level set up fee?

  • Setup fee optional
    Optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.

Oracle Social Cloud (legacy) Features

  • Supported: Global Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
  • Supported: Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
  • Supported: Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
  • Supported: Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
  • Supported: A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
  • Supported: Advanced and Modern UI/UX.

Oracle Social Cloud (legacy) Integrations

  • Tumblr
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • YouTube
  • Weibo
  • Instagram
  • WeChat

Oracle Social Cloud (legacy) Competitors

Oracle Social Cloud (legacy) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android on roadmap
Supported CountriesAs a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported LanguagesArabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese

Frequently Asked Questions

Salesforce Marketing Cloud Social Studio (retiring), Sprout Social, and Sysomos, now part of Meltwater are common alternatives for Oracle Social Cloud (legacy).

Reviewers rate Support Rating highest, with a score of 8.3.

The most common users of Oracle Social Cloud (legacy) are from Enterprises (1,001+ employees).

Oracle Social Cloud (legacy) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)65%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 34)

Oracle SRM - The Right Way to Manage Your Social Media Channels

Rating: 5 out of 10
Incentivized
April 10, 2018
Pros
  • The ability to schedule months of content at a time and view it across a calendar.
  • The approval process - you can set up teams to create, edit, publish, approve etc.
  • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
Cons
  • The approval process could be made easier. It would be great to approve all content for all channels, rather than have to visit each individual post to approve.
  • Ability when scheduling a multi channel post to set it to different dates and times for each post.
  • It would be good to duplicate posts and schedule them for another date and time from the one thread.

Oracle SRM - Total Social Marketing Dominance

Rating: 7 out of 10
Incentivized
October 30, 2017
MB
Mike Bernard
Vice President of Marketing and Sales Operations
Relationship One (Marketing and Advertising, 51-200 employees)
Vetted Review
Verified User
Oracle Social Cloud (legacy)
2 years of experience
View profile
Pros
  • Scheduling posts across multiple social platforms
  • Listening and monitoring what's going on in the social world
  • Reporting on social campaigns
Cons
  • Would like faster response with the listening component. It's tough to do real time responses when there are lags
  • The ability to build out landing pages for social campaigns could use improvment

Take Social to the next level

Rating: 9 out of 10
March 29, 2018
RA
Rhianna Albert
Director, Solutions Consulting
eVerge Group (Computer Software, 201-500 employees)
Vetted Review
Verified User
Oracle Social Cloud (legacy)
3 years of experience
View profile
Pros
  • Social Monitoring
  • Social engagement
  • Built in connectors with key Oracle Cloud Apps
Cons
  • Best to be integrated with a marketing solution to get full ROI

Oracle SRM at Lenovo

Rating: 1 out of 10
Incentivized
July 29, 2017
AV
Alena Van Dalen
Social Media and Community Manager, NA Commercial Marketing
Lenovo (Computer Hardware, 10,001+ employees)
Vetted Review
Verified User
Oracle Social Cloud (legacy)
1 year of experience
View profile
Pros
  • SRM allowed us to tag all social content to Eloqua campaigns and track known-user interaction on the posts.
  • The SRM publishing feature allowed us to publish content seamlessly to multiple networks.
  • The media mixer solution was a quick, easy, and polished solution for event social displays.
Cons
  • Understanding the relationship between SRM and Eloqua can be very complicated. Unfortunately the SRM team did not have an Eloqua expert who could clarify answers to very important questions that we had regarding the technicalities of the software.
  • The user interface for the engagement and listening module within SRM is not as user-friendly as that of competing products.

Short experience with Oracle SRM

Rating: 9 out of 10
Incentivized
November 07, 2017
AN
Andrea Noémi Kilin
Social Media Specialist
GE Healthcare (Hospital & Health Care, 10,001+ employees)
Vetted Review
Verified User
Oracle Social Cloud (legacy)
1 year of experience
View profile
Pros
  • User friendly - first time I started using it, I didn't need a lengthy onboarding process.
  • Intuitive - the more times I used it, the more I became convinced that it is a great match for what my tasks were.
  • Secure - whenever I opened the link to the SRM, it always prompted me for a password login, which made me trust the system.
Cons
  • The menu bar was at times confusing.
  • Preview of social media posts could be a bit more interactive.
  • Design of the platform was very simplistic.
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