Short experience with Oracle SRM
November 07, 2017

Short experience with Oracle SRM

Andrea Noémi Kilin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Oracle Social Marketing
  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Relationship Management (SRM)

Oracle SRM was used by one business unit in our company. The team managing it was centralized in the US, but had some users in UK, EU and APAC as well. However it was always for a global customer base.
  • User friendly - first time I started using it, I didn't need a lengthy onboarding process.
  • Intuitive - the more times I used it, the more I became convinced that it is a great match for what my tasks were.
  • Secure - whenever I opened the link to the SRM, it always prompted me for a password login, which made me trust the system.
  • The menu bar was at times confusing.
  • Preview of social media posts could be a bit more interactive.
  • Design of the platform was very simplistic.
7 - Marketing Managers, Content Strategists, Ad& Promo
Oracle SRM was ready being used when I joined the company, it wasn't my choice. We stopped using it when that business unit had been sold off and is no longer part of our company. We are currently looking at the above mentioned alternatives.
It works best if users or collaborators of the platform and social media efforts had a strong relationship.
If it's a tool that's not adopted by all stakeholders, it defeats the purpose of it simplifying tasks.

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