Increase Sales Rep Productivity
June 03, 2025

Increase Sales Rep Productivity

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outplay

We are using it as a Sales Engagement tool. Essentially to send Outbound emails and for Cold calling. Managers can access analytics on call volume, connection rates, call duration, and outcomes. Coupled with call recordings, this provides invaluable data for coaching sales reps, refining techniques, and improving overall call effectiveness. Conversation intelligence features might even analyze calls for keywords, sentiment, and talk-to-listen ratios.

Pros

  • Email Automation
  • Cold Calling
  • Mini CRM
  • Email validation

Cons

  • Parallel Dialing
  • Power Dialing
  • Open rate and click rates accuracy
  • Word as a Mini CRM
  • A cold calling Dialer
  • 1 of 10 conversion from all Outbound leads
A key advantage is the automated follow-up. Leads don't fall through the cracks because the system ensures timely and persistent (but not annoying) follow-up emails are sent according to your predefined cadence until a prospect replies or is otherwise dispositioned. Our team can build, share, and refine a library of effective email templates, ensuring brand consistency and leveraging best practices across the board.
Pretty inexpensive and we got a good deal because the founders connection. Otherwise, it does it's job.

Do you think Outplay delivers good value for the price?

Yes

Are you happy with Outplay's feature set?

No

Did Outplay live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outplay go as expected?

Yes

Would you buy Outplay again?

No

Some tools allow you to have call scripts or key talking points readily available on-screen, ensuring you cover essential information and maintain consistency in your messaging. It's not the case with Outplay. So there's a downside.

Pre-record a generic voicemail message and drop it with a click if you reach an answering machine, saving significant time and allowing you to move to the next call quickly while still leaving a professional message. That's a good side.

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