Item: Outreach
Rating: 9
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

I am an Implementation Manager at Rippling. As an Implementation Manager, Outreach is used to streamline and optimize sales workflows by automating repetitive tasks, improving pipeline visibility, and standardizing outreach efforts.

Pros and Cons

Pros

Tracking recipient engagement
Save email templates for the entire org
Help ensure timely follow ups and cadences

Cons

Email send later option. I tend to miss out on these a lot

Return on Investment

Improved SLA
Improved CSATs

Scalability

AI Capabilities

While creating workflows and email templates, I use the AI corrections which has been a great tool.

Usability

It is a great tool and is very handy when integrated with g suite.

Key Insights

Do you think Outreach delivers good value for the price?

Not sure

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Likelihood to Recommend

Very well suited for people who engage with the clients over email and have to track the tasks. It has helped me a lot on staying on top of things.

Comments

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