Recommend
April 22, 2025

Recommend

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

We use Outreach to help speed up sending out templatised emails and to help monitor email engagement with our customers so we know when to follow-up.

Pros

  • Changes to a customer's account and customer success team
  • Marketing Events
  • Monthly Meeting Follow Up reminders and standard agenda items

Cons

  • Constant need for logging in acts as a huge barrier
  • Time Saved but I wouldn't be able to quantify
If you have a customer base or a lot of people you are trying to reach out to, this can act as a huge timesaver.
Personally I haven't used this capability
It's extremely easy to use once you have it set-up.

Do you think Outreach delivers good value for the price?

Not sure

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Outreach is great if you need to get an email out to a huge customer base and need to share this email across different departments and team members. This is a great time save.

It also a huge time saver being able to save templates so you can easily send emails to a customer base at key points in time within their Customer Success Journey e.g welcome to customer success, product updates, monthly meeting reminders, team changes, product updates, events, etc

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