Item: Outreach
Rating: 8
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

I am an SDR. Outreach organizes and keeps all my prospects in sequence for me, and links to the other tools we use.

Pros and Cons

Pros

Organziation
UI is easy to understand
Quick and responsive

Cons

I think there could be native integrations
Doesn’t always sign me in first time
Has had downtime over the 18 months

Return on Investment

Manual dialing is tough, so we use Nooks, there is integration though.
It keeps everything in one place saving me a ton of time
The learning curve was very quick.

I think every org no matter how large can easily use and implement. I don’t have prior use at a different organization though, just my two cents. My friends have used it at larger sales organizations with no complaints, which is how I’m basing it off.

Usability

It’s great, but for many reasons it could be improved. There aren’t many native integrations, like adding power dialing would be awesome and beneficial, and gain ROI. Other tools like Salesforce sometimes have a lag period when those notes are implemented.

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Other Software Used

Salesforce CRM Analytics, Nooks, 6sense

Likelihood to Recommend

On a day to day, it’s easy to use, and gets the job done. It’s the market leader, and I have no actionable complaints. It’s useful, definitely.

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Outreach Review