Outreach a 360 tool for enhancing sales productivity
October 24, 2025

Outreach a 360 tool for enhancing sales productivity

Mayank Singh Samant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is our primary tool for talking to our customers. The software helps us write emails, put prospects in sequences, and make calls to customers. This is highly beneficial, as everything I need for my Outreach as a sales rep can be handled by a single tool. Before Outreach, our team faced challenges in maintaining proper structured follow-ups and aligning messaging across multiple stakeholders. Everyone in [...] uses Outreach, from SDR to AE in hunting sales to AMs focusing on renewal and upsells.

Pros

  • Outreach allows our sales teams to create personalised sequences, something that can scaled across to hundreds of similar prospects,
  • Great integration with our CRM, Salesforce, interactions with prospects are automatically logged in CRM, prevent from manually adding data
  • the dialer is really helpful, it helps us to reachout to the prospect easily, the recorder feature is really helpful in revisiting the conversation later

Cons

  • analytics sometimes feel quite rigid, customising reports is quite difficult. We often rely on other tools for reporting
  • UI is complex for the first time user, features like task views, sequence editing and call logs are not always intuitive at first glance
  • Outreach mobile app feature is still quite limited, travelling sales rep find it hard to complete the task or make calls
  • Outreach has increased our outbound efforts, SDR can reachout to avg 30-40% more accounts than before
  • Manual follow ups are difficult to account for, Outreach helps us to reachout to prospects easily, Reminders are great.
  • Unified communication has imporved handoff between SDR, AE and AMs
It's quite scalable, I remember [...] initially rolling out Outreach only for SDRs, now Outreach is the go-to tool for all sales verticals; SDR, AE and AMs. It has proven to quite scalable
A powerful and mature platform, it does an excellent job of helping me organise my daily interactions and automate and personalise my Outreaches at scale. Once a user become used to the UI of the platform, it becomes a central hub for all prospecting and follow up activities. One area that can still improve is obviously the simplicity of the UI and onboaridng experience for new users. That said the tool is highly productive

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

The best use case of Outreach is the calling feature. I can select my phone number from multiple available options, call prospects worldwide, and have the entire conversation recorded for my reference. This feature is my go to feature everyday. The recordings helps me analyse my sales pitch and draw conclusions from the conversation.

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