Item: PagerDuty
Rating: 8
Author: Siddharth Malhotra

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

I am using PagerDuty for a range of reasons like logging incidents that I encounter while I am using a software. The process is quite simple and easy with a few details that are required to be provided like screenshots of the error and the date and time stamp so that PagerDuty can resolve the incident.

Pros and Cons

Pros

Manual logging of incidents
Rectification of errors reported
Timely response on incident tickets

Cons

The user interface can still be improved in terms of looks and feel

Most Important Features

Quickly resolves petty issues
Notification through emails and text alerts about resolving the ticket

PagerDuty Reliability

I have never seen a downtime while I have used PagerDuty which gives me a sense of security that I will not be left in a cold spot when I need to log an issue on an urgent and priority basis.

PagerDuty Integrations

The best aspect of PagerDuty is that it knows how to use past historical data to resolve the incidents logged by me. This reduces the incident resolution time by atleast 50 percent.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

Once I was on a call through MS Teams and I got cut off, while the rest of the team did not face the problem. I immediately logged a complaint through PagerDuty and the issue was resolved within ten minutes which is quite quick and efficient in my considered opinion.

Comments

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Robust management of incidents

Modules Used