PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
5 years of experience10 years of experience3 years of experience1 year of experience3 years of experience6 years of experience11 years of experience8 years of experience2 years of experience10 years of experience2 years of experience8 years of experience5 years of experience
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![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.
Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.
Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.
Routing Complexity: Users have found the routing complexity to be a challenge, impacting their workflows. Some users have expressed a desire for more capabilities in the Mobile App to enhance functionality.
Cost and Additional Complexity: Reviewers have mentioned that the cost of PagerDuty is a drawback, especially when combined with additional complexity in workflows. This has led some users to seek more affordable alternatives.
On-Call Scheduling and Alerting Issues: There have been complaints about receiving multiple PagerDuty alerts for a single set of alerts, causing frustration among users. Additionally, concerns were raised regarding the on-call scheduling process and inconsistencies in the profile setup with Okta.
