PagerDuty is the right fit for our needs
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. …
Starting at $25 per month per user
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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Pricing
Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
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Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
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What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
The PagerDuty Platform Overview
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Reviews and Ratings
(246)Attribute Ratings
Reviews
(1-25 of 109)Companies can't remove reviews or game the system. Here's why
February 12, 2024
PagerDuty is the right fit for our needs
This is critical as we cannot have notifications go through when needed.
February 06, 2024
Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer
Score 10 out of 10
Vetted Review
Verified User
I feel this will be a crucial component because most of our systems rely on using PagerDuty as an alerting component and we do expect no gaps here. However, we do fall back to failsafe mechanisms of debugging / monitoring with reduced capabilities.
February 05, 2024
PagerDuty Review
Yes due to the need for immediate response
February 05, 2024
Never miss a critical alert
No downtime is very important for our organization because we operate 24/7 and monitor highly critical Business.
January 10, 2024
Simple Sleek and Reliable
The team supports the systems that work 24*7 and needs near immediate resolution for things hosted on cloud infrastructure, which can have some small outages, which with the help of Pager Duty, we were able to either engineer around with a code fix or have the on call engineer jump in and fix these issues.
January 10, 2024
Pagerduty for engineering teams on-call management
Yes, since during our service outages its the only service using which we are notified and its very critical that it has no downtime or maintenance window so that we our services are also up 24*7.
November 26, 2023
PagerDuty saves you time and money
The last thing any team wants is the monitoring fails and team only notices the issues after multiple customer complaints. Fortunately, I have never seen PagerDuty down and alerts are not triggered or we are not able to use the tool to further process information to Level 3 teams.
We are extensively using PagerDuty to keeps our system up and running with minimum disruption to services which helped us to onboard new customers for our products.
We are extensively using PagerDuty to keeps our system up and running with minimum disruption to services which helped us to onboard new customers for our products.
November 20, 2023
PagerDuty keeps us informed.
It is hard to describe this because we have no concept of what it would even look like if PD was down. All I can say is that when we have a prod outage, we have no doubt that PD will alert us.
November 14, 2023
PagerDuty x Sales
I think we have benefited from this because downtime would have cuased us to miss some important sales leads and act on them timely. Other compeittors could have won them over during that time.
November 07, 2023
PagerDuty: A Must-Have Tool for 24/7 Operations
If PagerDuty was unavailable when we had an overlapping service downtime would be quite unfortunate. Luckily, we are not aware of any PagerDuty downtime, and if it has occurred, it has not impacted us.
August 29, 2023
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
Generally speaking the PagerDuty platform is reliable. Outages do happen on occasion. These outages are significantly felt by our organization even if it is for a few minutes. Because we leverage PagerDuty as our "eyes on glass" platform, we often see problems well before PagerDuty support identifies the problem. I can only recall one situation where the platform was completely down. Typically it is one or two minor components in a degraded state.
March 01, 2023
PagerDuty | A guide from Mid Career
Pagerduty availability is really amazing and I have never seen pagerduty being down ever. I don't remember how because I haven't seen PD ever down. Anytime we had the need to pagerduty it was always available.
February 27, 2023
Why are you sleeping? Wake up with PagerDuty!
I have always taken for granted that PagerDuty is just always available 100% of the time. Depending on when they had an outage, that could be a serious concern if we had a major event at the time because we are quite dependent upon PagerDuty for alerting us of any issues in our environment. This actually is a pro and a con, because they have been so reliable and a con because there is this potentially false sense of security if there is ever an issue that affects our ability to respond to our issues.
February 21, 2023
Streamline
We currently run several scheduled reports that notify our clients if their end customers have sent pictures of incidents relating to claims.
If these reports are not executed with a certain period of time, this would cause delays in processing of the clients claims and in some instances forcing end customers to restart the claim process form scratch.
If these reports are not executed with a certain period of time, this would cause delays in processing of the clients claims and in some instances forcing end customers to restart the claim process form scratch.
December 20, 2022
Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!
In the 9-years I have worked with PD, never have I experienced a time when the service was down. Talking with other IT colleagues, the opinion on PD is mutual, and that it is the best reliable solution.
December 19, 2022
PagerDuty by an on-call engineer
PagerDuty has always been up and sent alerts as they happen in real time. We have yet to have any issues with this and is one reason why PagerDuty is so effectively used by our organization. Downtime by cloud providers or by issues within our stack architecture is enough and PagerDuty allows us to stay within our SLA's.
December 18, 2022
PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!
PagerDuty is a SaaS 100%. I have been using it for a year and haven't had any downtime or issues with it so far. This has a direct positive impact on our revenue, mean time to respond, and brand reputation. The reliability of PagerDuty made it for us a single place where we can view the overall health of our systems.
December 17, 2022
Incident Response at its finest
Yes- - I have no complaints about the functionality -- it does exactly what we need it to do, and haven't had any issues with it.
December 16, 2022
Amazing product
PagerDuty is always online so we never miss critical alerts, which is very important to us during peak traffic times (leading retail website).
December 16, 2022
PagerDuty SaaS and its integration with cloud providers
Until now we haven't encountered maintenance or downtime issue (we are using the SaaS solution either for pagerduty or the pagerduty integration service on the cloud provider)
Yes, we've been happy with PagerDuty's uptime and reliability. PagerDuty is distributed across multiple data centers and not tied to a single vendor, so notifications and alerts have been delivered on-time even during a major outage from a large cloud provider. I was an early user of PagerDuty back in 2012 when they struggled with some of this, but in the last 10 years they have become very strong at avoiding single points of failure.
December 16, 2022
Great flexibility and availability to achieve your alerting goals
Reliability is critical to my organization. Ensuring that PagerDuty is available when we're in a crisis means that we can get a hold of the right people to help manage our crises. If PagerDuty were to experience an outage at the same time as my organization, this would be a significant problem.
December 16, 2022
Reporting for PagerDuty!
PagerDuty maintained a high level trust through our relationship. Because we relied on PagerDuty when our systems were experience issues, we didn't want to also worry about PagerDuty failing. It consistently did the job and allowed us to focus on our customers and solving our own problems! Never in 8 years did PagerDuty fail us during an emergency.
December 16, 2022
Choose PagerDuty for your Incident Response Needs
Since our services are 24/7, any SEVs that impact customers can cost our company millions of dollars, as entire regions can be taken out, paralyzing our operations. In these events, engineers need to be alerted immediately regarding the incidents - and mobilized to resolve them. PagerDuty allows us to detect any incident in our lifecycle, giving us a head start to resolve them before they spread. It also integrates with ServiceNow and Slack so stakeholders can be informed as the solutioning happens. It constantly listens in the background, and responsibly alert the relevant parties when need arises.
December 16, 2022
PagerDuty a onestop application for all alerting needs.
PagerDuty has been very significant when it comes to alerting about any issues. This helps in reliability and maintaining the infrastructure efficiently.