PagerDuty is the right fit for our needs
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. …
Starting at $25 per month per user
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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Pricing
Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
Digital Operations
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Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
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What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
The PagerDuty Platform Overview
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Reviews and Ratings
(246)Attribute Ratings
Reviews
(1-25 of 111)Companies can't remove reviews or game the system. Here's why
February 12, 2024
PagerDuty is the right fit for our needs
This is leveraged with our other support functions
February 06, 2024
Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer
Score 10 out of 10
Vetted Review
Verified User
I think this external integration is helpful. I have been using the Slack-PagerDuty integration extensively where the alerts are routed by paging-key ==> relevant slack channels. This helps the relevant members of the slack to actually quickly respond to alerts. Apart from that, I am familiar with Jira Integrations which also aid in issue tracking in setups where agile is followed
February 05, 2024
PagerDuty Review
We leverage integration with Frershdesk
January 10, 2024
Simple Sleek and Reliable
We use the Slack integration extensively. This enables the on call engineer to update the status directly from Slack and resolve tickets as well. The stakeholders are also part of these slack channels so they can view the active issues and read about the status in the same place as their communications. It may seem very trivial but taking out even one additional page to visit from the work for an on call engineer, is a huge time and effort save, directly and indirectly.
January 10, 2024
Pagerduty for engineering teams on-call management
we have integrated pagerduty with Slack and it has benefited us a lot since entire team knows the operational issue we have as a team but only person who is on a on-call duty needs to do the troubleshooting realtime but team can know about all the issues asynchronously also we have intergrate it with our infra monitoring tools to provide more info and graphs/metrics for the issues.
November 26, 2023
PagerDuty saves you time and money
We have integrated PagerDuty to Instana, Splunk, emails to enable the information to flow into PagerDuty. Since many northbound integrations are available, we can use many sources of information to identify where is the issue.
Jenkins integrations allow us to monitor recent and relevant changes.
MS team and Slack integration allow us to reach to other team members and investigate the issue further if required or even just to keep everyone informed of the recent issues.
Jenkins integrations allow us to monitor recent and relevant changes.
MS team and Slack integration allow us to reach to other team members and investigate the issue further if required or even just to keep everyone informed of the recent issues.
November 20, 2023
PagerDuty keeps us informed.
November 14, 2023
PagerDuty x Sales
Slack & email integration makes it easy to alert straight from your phone and commuincate with teammembers
November 07, 2023
PagerDuty: A Must-Have Tool for 24/7 Operations
We have mainly integrated with New Relic, and also utilise the email address function for systems that don't have direct integration. With regard to New Relic, when an incident occurs the relevant policy sends an alert to PagerDuty. Based on the rules in PagerDuty, and alert of the appropriate level is sent )or not) to the on-call person.
August 29, 2023
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
We do not use any of the native/pre-built integration capabilities. We have built our own integrations using the events API and webhooks. This gives us additional flexibility how information is sent/received from the PagerDuty platform. We have tested some of the native integrations but found they lacked flexibility. The custom code we developed is deployed on a web services engine backed by service bus technology. For most organizations this is likely overkill but necessary if you are integrated multiple tools together.
March 01, 2023
PagerDuty | A guide from Mid Career
We haven't used all of these integration but we have used a lot of integrations
- Slack is one of the example where you can configure the workflow that will allow you to configure a workflow so that you can check the on-call person within a Slack channel, acknowledge, assign, resolved and add notes to incidents in pageduty.
- Jira is another example where you can configure it for different projects.
February 27, 2023
Why are you sleeping? Wake up with PagerDuty!
We use Logic Monitor (LM) as our primary monitoring platform and so the integration (both ways) is invaluable. When alerts appear in LM and the alert goes to PagerDuty, and acknowledged, if it auto-clears in LM, it will auto clear in PagerDuty. We also use the email integration very heavily, every service has an associated email address which allows you to direct your emails to the specific escalation chains and ultimately the correct people very easily. There are other integrations that our company uses that I am unfamiliar with.
February 21, 2023
Streamline
We only use ssh
December 20, 2022
Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!
Mostly we use integrations with RMM tools, SolarWinds, and ticket systems. Where there may not be an integration, we are able to take advantage of the SMTP alerts. A ServiceNow plugin would be nice, but there are still ways to make PD work with ServiceNow.
December 19, 2022
PagerDuty by an on-call engineer
We use the integrations for quite a few other apps/technologies. We integrate from CloudWatch (in AWS), Azure, and with New Relic. We also send alerts from PagerDuty to Slack and email. The ease of setup for these integrations is important as we don't want to spend tons of time setting them up and PagerDuty has made it very easy, in some cases just a few clicks.
December 18, 2022
PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!
- Ticketing system - IM - Videocall
December 17, 2022
Incident Response at its finest
We use integrations to zendesk, slack, and jira -- it also gives alerts via phone and email so that responsible parties get the notice immediately. Anyone who has tried to just contact people via email or slack after hours is well aware of the difficulty in mobilizing a remote workforce.
December 16, 2022
Amazing product
We use PagerDuty alongside pingdom and Xray to give us full coverage of what is happening to our services
December 16, 2022
PagerDuty SaaS and its integration with cloud providers
One benefit is that we were able to migrate between cloud providers without issues and by keeping both services up and running in the meanwhile. The transition has been smooth so far.
I've made heavy use of PagerDuty's Slack integration and this has been wonderful for keeping folks aware of issues and incidents in real time. The integration will notify a Slack channel when a new incident is created and every time its status is updated. You can also respond to incidents and manage the on-call schedule from within Slack.
I've also used a number of the various integration channels for sending alerts to PagerDuty and they've all worked very well. It's hard to recommend specific integrations because it depends on what other technologies your company uses, but in general my teams have been very happy with all of these integrations.
I've also used a number of the various integration channels for sending alerts to PagerDuty and they've all worked very well. It's hard to recommend specific integrations because it depends on what other technologies your company uses, but in general my teams have been very happy with all of these integrations.
December 16, 2022
Great flexibility and availability to achieve your alerting goals
The pre-built integrations that PagerDuty provides made adoption and integration into our current environment extremely easy and efficient. The API-based custom integrations makes it possible for us to use PagerDuty everywhere we want to.
December 16, 2022
Reporting for PagerDuty!
We used PagerDuty across 15+ teams, all with different use cases. My team integrated PagerDuty into our Zendesk instance to function with our emergency contact form. When an emergency ticket was created in Zendesk, if certain parameters were met (like time of day and live production status), the PagerDuty on-call rotation would trigger and alert the engineer on duty.
December 16, 2022
Choose PagerDuty for your Incident Response Needs
PagerDuty offers native integrations with email, via their customer API, and through their PagerDuty Agent. It allows for integrations across customer service, process automation, cloud, communication, marketing, analytics, and many more. It can notify on call responders of alerts sent from some of these integrated systems, and send custom alerts via Slack accordingly. Some of the integrations we find helpful are with Datadog, Slack, ServiceNow, Zendesk etc. All in all, a great ecosystem.
December 16, 2022
PagerDuty a onestop application for all alerting needs.
Our organization has integrated it with Slack and there is a separate channel for PagerDuty alerts, so team members directly get alerted in their systems about any critical, high, medium, or low-priority alerts.
December 07, 2022
PagerDuty - Set and forget!
I really appreciate the ability to acknowledge and resolve incidents within Slack.