Very satisfied
December 19, 2022

Very satisfied

Bethan Keogh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

I use Paligo to create our product documentation and publish it in several formats. It's easy to learn to use it for everyday use, and the features that have been added since we began using it have been most appreciated. With all things, we have had bugs on occasion, but the support is available when we need it. Good FAQs and documentation too. It shows that the Paligo team understands the needs of technical writers when they develop features in the product. We recommend it regularly to colleagues in our organization who do not have their own licenses.
  • XML reordering of topics
  • Reused content.
  • adding and removing elements such as italic or guilabels.
  • a direct drag-and-drop reordering feature in the text window as the XML tree view can be tricky.
  • Easier means of identifying XML errors when saving- the current error messages disappear too quickly.
  • the possibility to name each setting for the Zendesk integration- we publish to a sandbox and production environment, so we need a better way to save the settings.
  • Branching
  • Reuse
  • Image management
  • Ability to publish our documentation in many formats.
  • Ability to use Paligo with our own devs css when publishing.
  • Cloudtechnology allows us to work remotely easily.
Getting to grips with Paligo as a first-time technical writer was a quick process.
Most of the time we have excellent help from the support team, occasionally some colleagues have struggled or the root of the problem hasn't been located.

Do you think Paligo delivers good value for the price?

Not sure

Are you happy with Paligo's feature set?


Did Paligo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paligo go as expected?

I wasn't involved with the implementation phase

Would you buy Paligo again?


Suited to all technical writers who need to publish in multiple formats.