Made all my tech writerly dreams come true!
December 20, 2022

Made all my tech writerly dreams come true!

Benjamin Spendlove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

We use Paligo to manage all our user documentation. This consists of thousands of topics in hundreds of publications covering hardware, software, and system setup and usage. One of our biggest challenges in managing this much content is that we have very few writers and a number of variations of each of our products. There are seven different variations of our flagship software product, and the manual is over 800 pages. Much of the content is reused across variations, of course. The ability to maintain them all as a single publication and automatically generate the correct set of topics at publishing time is invaluable. We have used XML to make this possible for a number of years, but Paligo gives us all the benefits of XML with few of the drawbacks. It's much easier to use and more reliable than our previous methods for authoring and managing content. This saves us time and lets us focus on the important work.

Pros

  • Simple and intelligent content reuse
  • Easy review, feedback, and release workflow
  • Many publishing options
  • Intuitive user interface

Cons

  • Importing unstructured content can be finicky.
  • The formatting options for PDFs aren't open-ended, but limited to the options that have been made available.
  • Only users with paid licenses can edit content.
  • Content reuse
  • Review and approval workflow
  • Multiple publishing options
  • 90% less time spent maintaining a content management system
  • Smoother onboarding of new technical writers
  • Shorter publishing process
It's much easier than systems that are pieced together from multiple tools. Since we've started using it, the UI has improved, but there is still room for further improvement.
All the support requests I've submitted have been resolved in one way or another. Sometimes it takes some back and forth, which is to be expected. This is where being on a different continent becomes a drawback. Since we became Enterprise users, we've also had an additional level of help and support from a dedicated account manager in the US, and the resolutions seem to come more quickly.
Paligo gives you the benefits of a fully integrated XML content database, making the whole package much easier to setup and use than a system using Oxygen. It's much easier to set up and far less expensive than Adobe's XML offerings. The cost is comparable to MadCap, but all our content was already in Docbook, so the transition to Paligo was nearly seamless.

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

Paligo made all my tech writerly dreams come true. It's perfect for companies with people in a traditional technical writer role who write or at least gatekeep all the content. They can collaborate with the subject matter experts within Paligo to get feedback, but the writers manage and publish everything. It's especially useful where content is reused in many different places. It's also great for content that is translated into multiple languages. It would be less amazing for simple or straightforward documents, and it's not a wiki where anyone can edit the content.

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