Paychex Flex: Good starter payroll & HR
Lara White | TrustRadius Reviewer
December 17, 2019

Paychex Flex: Good starter payroll & HR

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paychex Flex

We used Paychex Flex prior to moving to our current system this past October. We used Paychex as our payroll & HR system. It was a good system but didn't have what we needed for a larger organization.
  • Our customer rep was amazing!
  • They want to expand and become more competitive with larger HRIS platforms.
  • Different parts of the program didn't "talk" to each other.
  • Reports were difficult.
  • Got payroll done every week, though there was a lot of manual work due to union requirements.
  • Reports were created and sent with current and legacy data.
I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Our customer rep was fantastic. He was even able to help with reporting after we implemented a new system. Response time was also great with all requests.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

No

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

No

It's good for a small company with regard to payroll.

Paychex Flex Feature Ratings

Employee demographic data
5
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
6
Benefit plan administration
Not Rated
Direct deposit files
5
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
2
Balance details
3
Annual carry-forward and encashment
2
View and generate pay and benefit information
1
Update personal information
1
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
1
Pre-built reports
2
Ability to combine HR data with external data
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated