Reviews (1-25 of 468)
Workforce Management, Recruiting, Learning Management System, Payroll, Time and Attendance, Human Resources and Benefits. These modules all work cohesivley together which makes the the job of administering these functions much easier and more efficient. Also, the Ceridian support team is great and provides great service when we encounter an issue.
- Staying on top of HRIS tech trends
- Great support team
- The easy flow of data between modules
- Provide more training opportunities for end-users
- Make configuring workflows/forms easier for new admins
- Transitioning from Silverlight to HTML has been hard to adjust - more support needed
- Benefits and Payroll Integration - changes happen in real time.
- Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
- Site is easy for employees to navigate and has a 'clean' presentation.
- Recruiting - seems like it could use some enhancements based on feedback from our recruiters. It doesn't have the same functionality as our stand alone system did but hopefully there are some updates coming to fix some gaps.
- Compensation - seems a little clunky but could be just because we haven't used for a cycle yet.
- Implementation - seems like some time spent up front understanding our organization set-up and needs could have saved some time and angst in the long run.
- It is truly one system for all things HR. Every piece connects.
- Dayforce is customizable and really understands that no two companies do things the same way.
- Ceridian presents a lot of different opportunities for users and customers to connect, share best practices, and lean on each other vs. always being required to go through support or pay additional fees for help.
- Support - I would really like to see true "support consultants" when getting help on a ticket. We get lucky sometimes and get a fantastic support rep, but often it seems that they don't really care about providing true help, just want the ticket closed.
- User groups for all regions.
- More user friendly training for manager levels vs. just for "super users".
I would like to see Dayforce work on their performance and recruiting modules. Ceridian's model is based on continuous feedback, so the system currently is designed around that...which means no such thing as a PIP, and very basic ATS functionality.
- TAFW requests work very well. It has done away with paper and saved time for both the employee and manager when requesting time off.
- Open Enrollment works very well. Last year was our first OE and our employees loved it! Doing away with the paperwork was a big timesaver.
- Payroll processing is extremely efficient. The PR Admins love the preview features that help them ensure that payroll is correct each and every time.
- We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
- Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
- Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
- Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
- We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
- Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
- Ease of use
- Ability to automate processes and reduce paper use
- Improved employee experience
- Customer support when issues arise
- Reports are tricky for new users
- Some features still rely on Silverlight for functionality
- Mobile functionality still being developed and improved
- Self service benefit enrollment
- EEO-1 reporting
- ACA reporting
- Carrier feed integration
- We would like EES to be able to waive or attest their meals and breaks on the mobile app, not just on the time clock.
- I think the dashboards are difficult to drill into and modify.
- Effective dates in the benefit module seem to have occasional glitches.
- Report writing and ability to generate reports.
- Ability to use additional employee properties to create additional fields.
- Payroll earning and deduction reports are very useful
- During position change, the schedules have to be adjusted manually.
- During system upgrades, the workflows break and need to be tested again.
- Silverlight issues while using Dayforce with Macbook and Apple products.
- Dayforce offers HR, Recruiting, Benefits, Payroll, and Workforce Management in a single application. Our associates have mobile technology which enables them to see their schedules, review their timecards or check benefit information 24 hours a day.
- Our associates have access to real time information 24 hours a day. They are able to see how much PTO time is available and request time away from work through mobile technology.
- The new 'Timecards' needs improvement. It is difficult to access the timecard totals (previously 'View Pay' in My Timecards) without having to drag the side bar down. It is not efficient.
- The HTML screens are slow and inefficient. We are still using Silverlight when possible.
- Reporting - the reporting module is very user-friendly and allows users to create custom reports to meet specific needs.
- Navigation - the database is organized in a way that is easy to navigate and user-friendly! I love how the site is clean and aesthetically pleasing.
- One-stop shop - it's a great to use HRIS that encompasses so much HR-related content. New additions with the system have tremendous power to positively enhance the employee experience!
- People functionality - certain data fields are delimited when another is changed (manager field delimits when a work assignment is modified). The user has to manually adjust that if a workflow is not being used.
- Reporting functionality - the system doesn't have the capacity to pull data for a group of people that are unrelated according to filters - you can't run a report for a group of people unless they have a shared characteristic that is stored within Dayforce.
- State-Mandated form integration into the Onboarding Module (NY, CA, DC)
- More robust Recruitment Module
- Feeds with Background/I-9 Vendors to allow you to selected the vendor of your choice, not just those that are integrated with Ceridian. Currently with EBI, and we have to initiate background screenings by flipping a status and the status of the backgrounds are housed outside the system.
- Dayforce is robust and has a lot of functionality, once you understand all its capabilities. This allows us to make more informed and data-driven decisions.
- The user interface is relatively user-friendly and intuitive. Our employees find it easy to navigate, requiring less help on tactical HR needs and freeing up that time for more strategic needs.
- All of the data is housed in a single platform, which makes analyzing the data in new and more informative ways easier.
- The customer support is lacking. If needs are highly urgent, then the customer support will respond timely. Other needs that are reported aren’t responded to timely and you don’t have much support to get things addressed.
- The implementation process of their system is so difficult and cumbersome. So much of the burden of implementation falls on the customer, rather than Ceridian as I expected, and the timeline is rushed, so we were forced to go live without feeling like things were truly ready to go. Having additional communication and better implementation support, along with more time to implement, would have saved us months of headaches down the road.
- We are a mid-sized business, and Ceridian is focused on enterprise-level customers. While we’re thrilled with the functionality the system has, the support for companies our size is pretty minimal. We felt that we weren’t as important of a client.
- Single platform for HR and Payroll. When one thing changes, it cascades through the whole system, keeping us on track and reducing the likelihood of data entry errors.
- Time Calculation flexibility. If there is something that can't be configured within the pay configuration, I've yet to discover it. Need your employees to get OT for hours after a certain time? Done. Need shift rates applied? Done. Need meal penalties assessed for shifts above a certain length (for you CA employers)? Done. I could go on and on- but the point is that the system can work for you, no matter your needs.
- Real-time payroll calculations. Need to check if a garnishment is going to be correctly applied to an employee's pay? Need to see what impact a commission payment will have on employee taxes? Need to check to see what your to-date payroll liability for the pay period is? Any of these and many more are at your fingertips in just a few minutes with the ability to recalculate the pay file at any time during the pay cycle. You no longer have to wonder what your payroll will look like when processing day comes along- you can see it all along.
- Configurability. Dayforce is still getting up to speed on how to manage the configuration abilities of the product. You can do pretty much anything, but this provides an issue when trying to get support from them - no one is an expert on your system since literally, no two clients have the same configuration. It's best to have an on-site Dayforce expert to handle system updates and maintenance.
- Reporting. While constantly improving, the reporting feature is complicated to use for someone who needs specific information. You practically have to be a programmer (and some options require SQL knowledge to implement) in order to get the report you want. Also, the auto-formatting makes it tricky to manipulate the data after the report is run, if you are trying to use Excel or CSV to extract data points for complex analytics. Fortunately, you can turn this off - you just have to remember to update the settings before processing the request for the report.
- Workflows. We've run into issues with certain things, like time off requests, being stuck in limbo when management changes. If the request was originally submitted to one manager, and then that manager makes a move or leaves the company, the new manager cannot view the request, so the SysAdmin has to intervene.
Dayforce is less great if you use only one aspect of the program. As a whole, when you buy the whole enchilada and do all your HCM through Dayforce, the integration makes the minor annoyances worth it. If you are only looking to replace HR data, only time tracking, or only payroll processing, this is probably not the system for you. I'd go all or nothing.
The tax engine is also very robust. It automatically calculates state/local taxes based on the address of the worksite and the employee's primary residence, with very little interaction from us.
- Info all on one platform
- Lots of potential for analytics
- Always coming up with new and better uses to make HR better
- Implementation was really rough with the team we had
- It is a little pricey
- Support hours aren't necessarily 24/7
- The mobile app is a great resource and user-friendly. Our employees find it easy to use. I love the new enhancements.
- The Education Center is a valuable tool. I can find about anything I need.
- Overall the HRM solution is easy to navigate and learn.
- In Recruiting when copying a job requisition, it would be helpful if the posting copied as well. At least to have the option.
- Ceridian Dayforce does well at allowing us to clock in.
- Ceridian Dayforce Is great for keeping up with your schedule and requesting time off.
- Ceridian Dayforce is also great for tracking what employees are working in which department.
- once you have finished typing in your employee number it automatically enters without confirmation so it's easy to clock someone else in or out if you press a wrong number.
- On occasion, punches don't seem to register but this is rare but ongoing.
- Ceridian Dayforce will freeze up occasionally but closing it and reopening it works to fix that.
- Clocking in and out for our hourly employees is incredibly easy.
- It is incredibly easy to create workflows to do exactly what you need, even if that means a form has to flow through four levels of approval.
- The reporting on Dayforce is incredibly robust, even overwhelmingly so at times.
- I regularly have to follow up days after I've submitted a ticket to get a response at all.
- TAFW Displays- each screen displays a number that factors in different measures which are super confusing for employees.
- Silverlight- While Dayforce is moving away from this, the Silverlight functionality is still a problem.
- Keeping up with compliance issues (ie. scheduling ordinances).
- The up-time is really good. We haven't had an outage in quite a while.
- I see new enhancements every year.
- We would have like to have seen more parity in the tools when they transitioned from Silverlight to HTML.
- Helping their clients being prepared for upgrades.
- Sometimes I don't think they understand how change management works for large organizations.
As a retailer, we do not like that they expect us to take code updates in December. I understand that we need to take tax updates to support payroll year-end, but we should not be expected to take any bug fixes that we do not need.
- User friendly People profile for each employee
- Scheduling with traffic curve
- Easy timesheet approval
- Budget thresholds for easy tracking
- Task management updates
- Performance evaluation/Feedback forms as a function within TeamRelate
- Pays employees accurately, which is key given we operate in a union environment.
- Pays employees timely since our leadership team reviews this as an SLA.
- Customer support is responsive, especially when we are a legacy customer.
- Ceridian team did an excellent job with us creating an ROI analysis to add greater functionality to the tool.
- Interface seems stiff and not too dynamic and is quite non-intuitive to allow users to navigate.
- Recruitment modules are weak and I decided to go elsewhere for this capability.
- Ceridian tends to throw out new approaches like Paying employees daily, but I'm not sure how practical this is within mid-market organizations.
- It is really great to have the information go from an application or form to all applicable locations. No duplicate entries which allows for one source of truth.
- The file feeds are very helpful and a real time saver.
- It is really nice to have reporting that can cross over all information in the system.
- I'd like to see fewer issues go to Professional Services. It feels like we are nickeled and dimed all the time. This is my biggest frustration.
- The performance module is a little tricky to use and it's hard to track where things are at.
- The scheduling module could be more user friendly. We would like location of assignment to be included in a rotations.
- Support team assigned to us are very knowledgeable of the program and offer great assistance.
- Dayforce Education is another great tool even to take refresher courses of modules currently using.
- WFM for clocking in on mobile app or computer and keeping track of our time away from work is a breeze.
- Year-end suggestions in advance are great reminders. The hotfix notes are ideal if you read them.
- Handling our PTO grant and accruals has been good.
- Mobile app should allow managers to approve payroll.
- Recruiting should put candidate offer letter in the employee file.
- In the recruiting module, we would like to add a logo that is on the job description to the Indeed feed.
- Pay Grades need to be made available to the employee profile.
Implementation is the first impression a business has of Ceridian and because that is not a smooth transaction, Ceridian loses some creditability. Ceridian needs to be aware of the time zone and tax differentials. Once it goes to the assigned support pod it goes much smoother.
When something is promised the follow through is important, such as eliminating the Silver script deadline changing numerous times.
The tax updates ease the work of Payroll to not input the updated tax information. But, Wyoming is a problem with Worker's Comp and requires extra steps because the program does not recognize the rate change from year to year.
Annual limits are set by Ceridian not by our HR staff.
- Time and attendance - set-up and flexability
- Entitlements - flexibility
- Payroll - uploads and general process
- Benefits Management - OE, new hire and life events
- Payroll - Retro Increases
- Benefits Management - configuration and set-up
- PPACA - complicated set-up
The only scenario that has been less appropriate is processing retro increases and having to utilize support in order to complete.
- Entitlement policies - adhering to the multiple state and local jurisdictions
- Over-time and regular rate of pay calculations
- W-2 recordkeeping and reporting
- PPACA recordkeeping and compliance
- State withholding
Ceridian Dayforce HCM Scorecard Summary
Feature Scorecard Summary
About Ceridian Dayforce HCM
Dayforce is a global HCM software platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable HCM software is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.
- Continuous pay calculation: This means that pay is calculated continuously throughout the pay period, giving administrators the time they need to produce high-quality pay.
- One application: With data stored in a single, central location, get data-driven insights across all HR functions so users can make better decisions for the entire employee lifecycle.
- Actionable insights: Dayforce provides critical data-driven insights to help users make fast, informed decision.
- Anytime, anywhere access: Access Dayforce using the device of choice on web or mobile.
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- Nucleus Research WFM Technology Value Matrix
- Forrester Study: Potential ROI large enterprises may realize with Dayforce
- Dayforce HCM Product Sheet
- PACE Industries molds the future of its workforce
- Denver Broncos find a winning partnership
- Oliver & Bonacini’s appetite for success
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