Ceridian Dayforce HCM Reviews

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Score 8.1 out of 100

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Reviews (1-25 of 462)

Dana Lyons profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We started implementation in February, 2019 and first used Payroll and Benefits in July and will also be using Recruiting, Onboarding, Performance, Compensation, Dashboards and learning Management. We had a patchwork of systems we were using for all those things and this will combine most everything for us making us all more efficient.
  • Benefits and Payroll Integration - changes happen in real time.
  • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
  • Site is easy for employees to navigate and has a 'clean' presentation.
  • Recruiting - seems like it could use some enhancements based on feedback from our recruiters. It doesn't have the same functionality as our stand alone system did but hopefully there are some updates coming to fix some gaps.
  • Compensation - seems a little clunky but could be just because we haven't used for a cycle yet.
  • Implementation - seems like some time spent up front understanding our organization set-up and needs could have saved some time and angst in the long run.
We are still in implementation but we have the idea and vision that Dayforce will work well for us overall. We know that any system is going to have some limitations and may require some adjustments to current processes on our part but we are happy with the aesthetics of the software and our employees are finding it easy to use as well. I have a family member also in HR and she has used Dayforce at a prior employer and had a very positive experience with the software as well.
We are pleased with benefits and healthcare reporting in regards to ACA and tracking eligibility for part-time employees. Compliance with State Tax withholding will help prevent mishaps from occurring.
Read Dana Lyons's full review
Kerstin Falvey profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
Dayforce has changed the way we do work. We were 100% manual for all things recruitment, benefits, time off requests, performance reviews, compensation increases, attendance points and perfect attendance prior to the system. Even paychecks and statements were paper! 2 years after our implementation, NONE of this is paper based anymore. For the first time ever, we have employee self-service, which gives power and information to our teammates!
  • It is truly one system for all things HR. Every piece connects.
  • Dayforce is customizable and really understands that no two companies do things the same way.
  • Ceridian presents a lot of different opportunities for users and customers to connect, share best practices, and lean on each other vs. always being required to go through support or pay additional fees for help.
  • Support - I would really like to see true "support consultants" when getting help on a ticket. We get lucky sometimes and get a fantastic support rep, but often it seems that they don't really care about providing true help, just want the ticket closed.
  • User groups for all regions.
  • More user friendly training for manager levels vs. just for "super users".
Dayforce has been great for our company, where we went from nothing (just a payroll system) to a full blown HCM. It is user-friendly and relatively easy to understand for all levels of our organization...from forklift drivers to our CEO.

I would like to see Dayforce work on their performance and recruiting modules. Ceridian's model is based on continuous feedback, so the system currently is designed around that...which means no such thing as a PIP, and very basic ATS functionality.
Leave Approvals, COBRA file feeds, attendance points, labor union rules, California (and other state-specific) laws...so many!
Read Kerstin Falvey's full review
MariBeth Theusch profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
We are using Dayforce for Timekeeping, HR, Payroll, Benefits, Recruiting, Onboarding and we're about to implement the Compensation Module. We implemented Dayforce so that we had a complete HCM solution. We also wanted to eliminate paperwork and tedious tasks for our managers and HR Administrators. We also wanted to create a better experience for employees, potential employees and onboarding employees.
  • TAFW requests work very well. It has done away with paper and saved time for both the employee and manager when requesting time off.
  • Open Enrollment works very well. Last year was our first OE and our employees loved it! Doing away with the paperwork was a big timesaver.
  • Payroll processing is extremely efficient. The PR Admins love the preview features that help them ensure that payroll is correct each and every time.
  • We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
  • Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
  • Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
  • Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
  • We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
  • Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
I don't think we are seeing any real compliance difference from ADP. We did appreciate the ease of PPACA and the Component-1 reporting.
Read MariBeth Theusch's full review
Don Stewart profile photo
October 28, 2019

Use the Dayforce, Luke

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company is currently using Dayforce for our payroll, HR, workforce management, labor tracking, recruiting, benefits administration, and performance management. It has been a great experience. We are in the process of expanding it to eight other business units within the umbrella of our parent company. At Morgan, we plan to begin using Dayforce for compensation, onboarding, learning, and succession planning in the coming weeks and months.
  • Ease of use
  • Ability to automate processes and reduce paper use
  • Improved employee experience
  • Customer support when issues arise
  • Reports are tricky for new users
  • Some features still rely on Silverlight for functionality
  • Mobile functionality still being developed and improved
Ceridian Dayforce is perfect for a growing or maturing company that is looking to automate processes rather than relying on manual work, Excel sheets, and paper forms. It can help take your employee experience to the next level. If you are already heavily invested in a robust HRIS and Payroll system, switching to Dayforce couldn’t hurt, but the impact wouldn’t be as dramatic in many cases.
Dayforce has saved us money through compliance by automating compliance with local, state, and federal tax regulations; with overtime, scheduling, and PTO policies; with healthcare eligibility and healthcare laws. Dayforce does a lot of this work for you. In other cases, such as state by state PTO regulations, it is easily customizable. Ceridian constantly and consistently updates the platform as laws and regulations change. The company also makes every effort to keep its customers informed of compliance changes.
Read Don Stewart's full review
Jennifer Monson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use HR, Payroll, Benefits, Biometric clocks and timekeeping. Dayforce allows us to comply with all CA wage and hour requirements - ensuring employees take at least a 10-minute break and a 30- minute lunch, and pay the meal penalty if they take their lunch late or skip it. The system verified that a second meal is taken if work is greater than 10 hours. The added benefit of employees attesting that they received all of their meals and rest breaks each day is a wonderful tool.
  • Self service benefit enrollment
  • EEO-1 reporting
  • ACA reporting
  • Carrier feed integration
  • We would like EES to be able to waive or attest their meals and breaks on the mobile app, not just on the time clock.
  • I think the dashboards are difficult to drill into and modify.
  • Effective dates in the benefit module seem to have occasional glitches.
CA wage and hour laws can all be monitored. Payroll runs smoothly. We have almost 20 pay policies to meet the need of our employee pay groups. Reports are easily run, created, and modified Paid time off accruals work well. Workflows are pretty easy to configure and work well. Overall, I believe this is the most robust and flexible HCM product in the market today.

CA wage and hour compliance is achieved through programming pay policies in the system. The EEO-1 with pay report collects required data and allowed us to upload it easily before the deadline. The ACA module is very easy to navigate and it collects all of the data, so we are just verifying it before transmission. The ability to have multiple pay policies allows us to pay OT according to each state we operate in.
Read Jennifer Monson's full review
Shreshthi Mehta, PMP®, PHR® profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dayforce is primarily used for payroll, benefits administration and workforce management. It has been useful in getting information from employees working at different sites in less time. We have been able to reduce the use of paper by using Dayforce. It has also helped us conduct audits and synthesize our processes across departments. Employees are happy as they have better connections with HR.
  • Report writing and ability to generate reports.
  • Ability to use additional employee properties to create additional fields.
  • Timekeeping
  • Payroll earning and deduction reports are very useful
  • During position change, the schedules have to be adjusted manually.
  • During system upgrades, the workflows break and need to be tested again.
  • Silverlight issues while using Dayforce with Macbook and Apple products.
Dayforce's report writing tool is very helpful in obtaining organization data. The ability to link different fields and create custom topics is very helpful while analyzing interdepartmental properties. We are able to generate reports on employee roles, forms, location, position, ethnicity etc. This has helped us create HR metrics for headcount, termination, retention to create HR strategy.
Ceridian has helped manage COBRA, PPACA, tax reporting, EEO compliance, I-9 processes. We are able to run reports and use the group, sort buttons to extract data as required. Earlier it was a nightmare to review thousands of paper documents and turn that information into numbers that make sense. With Dayforce inconsistencies can be corrected with the click of a button.
Read Shreshthi Mehta, PMP®, PHR®'s full review
April Atkins, CPP profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Dayforce is used throughout our entire organization, including our associates in the United Kingdom.
  • Dayforce offers HR, Recruiting, Benefits, Payroll, and Workforce Management in a single application. Our associates have mobile technology which enables them to see their schedules, review their timecards or check benefit information 24 hours a day.
  • Our associates have access to real time information 24 hours a day. They are able to see how much PTO time is available and request time away from work through mobile technology.
  • The new 'Timecards' needs improvement. It is difficult to access the timecard totals (previously 'View Pay' in My Timecards) without having to drag the side bar down. It is not efficient.
  • The HTML screens are slow and inefficient. We are still using Silverlight when possible.
Dayforce is very intuitive and the training through MyPath made our transition very easy for our associates. The payroll module (sitll using MyPay due to system response in Payroll) is definitely a '10' in my book! I think WFM still needs improvements. Our supervisors and managers have found it not as easy to use or read as Kronos.
As an employer in 35+ states, we have benefited from the embedded compliance in the scheduling module.
Read April Atkins, CPP's full review
Jessica Summy profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Ceridian Dayforce is being developed and used within our business and sister companies to streamline, clarify, and improve the employee experience by consolidating all HR-related content into one platform, including onboarding, time and attendance, organization management, time and attendance, performance management, compensation, reporting payroll, etc. While it is currently used by our HR team, the future goal is to increase self-service across the company and encourage use across the entire organization.
  • Reporting - the reporting module is very user-friendly and allows users to create custom reports to meet specific needs.
  • Navigation - the database is organized in a way that is easy to navigate and user-friendly! I love how the site is clean and aesthetically pleasing.
  • One-stop shop - it's a great to use HRIS that encompasses so much HR-related content. New additions with the system have tremendous power to positively enhance the employee experience!
  • People functionality - certain data fields are delimited when another is changed (manager field delimits when a work assignment is modified). The user has to manually adjust that if a workflow is not being used.
  • Reporting functionality - the system doesn't have the capacity to pull data for a group of people that are unrelated according to filters - you can't run a report for a group of people unless they have a shared characteristic that is stored within Dayforce.
I think Dayforce is a great tool for work environments and cultures that seek to improve the HR and employee experience. After working with several Human Resource Information Systems, Dayforce is the most user-friendly platform I have worked with and continuously increases its functionality and capacity to enhance the work experience. There is a lot of potential to be unlocked with the various modules that are offered.
As we continue to automate processes, automation ensures the proper and necessary parties receive and sign off on proposed changes within the organization while providing a manageable way to track and review approvals. Dayforce is helping our organization ensure that our data is relevant, valid, correct, and reportable. Accountability is built into the system that ensures compliance within our organization.
Read Jessica Summy's full review
Meagan Bare, MBA, SHRM-CP profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
Ceridian Dayforce Payroll and WFM is being used across our entire US population. We are implementing all talent modules over the next 6-9 months.
  • Configurable
  • Flexible
  • User-Friendly
  • State-Mandated form integration into the Onboarding Module (NY, CA, DC)
  • More robust Recruitment Module
  • Feeds with Background/I-9 Vendors to allow you to selected the vendor of your choice, not just those that are integrated with Ceridian. Currently with EBI, and we have to initiate background screenings by flipping a status and the status of the backgrounds are housed outside the system.
Dayforce is customizable, but relies heavily on configuration. As an administrator, I like that I can change settings without having to get support involved, like other HRIS/HRM solutions I've used in the past. However, if you are a small organization and do not have a Sr. Manager or above HR/Payroll team, this may be a bit daunting. There is not employment law built in as a baseline; for example: we had to specify what meal/rest break policies were, we had to specify what the rounding rules were and we had to specify what the spread of hours/recall/on call pay looked like for all states we were in business in. As a client, it would be super helpful to start at a point of compliance, and allow customers to configure it further from there, if they are more generous than the state requirements. State Forms are also not built into the onboarding module. I have wage forms that need completed for CA, NY and DC; the only way I can automate these is through docusign and even that is cumbersome. It's unfortunate.
It does enable compliance, but you need to build it; the platform does not start at a legally compliant level.
Read Meagan Bare, MBA, SHRM-CP's full review
Amy Hudson, PHR, SHRM-CP profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
We utilize Ceridian’s Dayforce HCM platform for workforce management, payroll, and time and attendance. We’re currently slated to implement the Performance Management, Recruiting, and Onboarding modules in the next two months. This will allow us to move to a paperless system and a single platform to house the majority of our HR data. All employees within 3 legal entities currently utilize the Dayforce system.
  • Dayforce is robust and has a lot of functionality, once you understand all its capabilities. This allows us to make more informed and data-driven decisions.
  • The user interface is relatively user-friendly and intuitive. Our employees find it easy to navigate, requiring less help on tactical HR needs and freeing up that time for more strategic needs.
  • All of the data is housed in a single platform, which makes analyzing the data in new and more informative ways easier.
  • The customer support is lacking. If needs are highly urgent, then the customer support will respond timely. Other needs that are reported aren’t responded to timely and you don’t have much support to get things addressed.
  • The implementation process of their system is so difficult and cumbersome. So much of the burden of implementation falls on the customer, rather than Ceridian as I expected, and the timeline is rushed, so we were forced to go live without feeling like things were truly ready to go. Having additional communication and better implementation support, along with more time to implement, would have saved us months of headaches down the road.
  • We are a mid-sized business, and Ceridian is focused on enterprise-level customers. While we’re thrilled with the functionality the system has, the support for companies our size is pretty minimal. We felt that we weren’t as important of a client.
Ceridian as a company and Dayforce as a system is focused primarily on large and enterprise-sized customers. The customer support and focus seems to be great if you fit that box, but not if you don’t, Ceridian doesn’t appear to care as much about your success on their platform. Those smaller companies might be better served to find another HCM provider.
Our organization requires compliance with EEO and OFCCP, and the included reports in Dayforce help us ensure we are compliant with these regulations. The automated tax withholding and reporting has also reduced possibility of human error and ensured that we are compliant with these as well. Rather than requiring these compliance needs to be done manually, they can be automated through Dayforce.
Read Amy Hudson, PHR, SHRM-CP's full review
Kristin Bockhahn profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Dayforce for timekeeping, sick/vacation entitlement tracking, HR records, payroll, labor law compliance, and document management. In our US UK and Canada operations, we use Dayforce exclusively for our payroll processing, and we're working toward adding Australia and possibly Singapore to the list of our countries that process payroll through Dayforce. We currently use timekeeping, entitlement tracking, and HR records for all employees company-wide. We love the single platform approach since it nearly eliminates the need for dual entry we have to do between our HR/Payroll departments.
  • Single platform for HR and Payroll. When one thing changes, it cascades through the whole system, keeping us on track and reducing the likelihood of data entry errors.
  • Time Calculation flexibility. If there is something that can't be configured within the pay configuration, I've yet to discover it. Need your employees to get OT for hours after a certain time? Done. Need shift rates applied? Done. Need meal penalties assessed for shifts above a certain length (for you CA employers)? Done. I could go on and on- but the point is that the system can work for you, no matter your needs.
  • Real-time payroll calculations. Need to check if a garnishment is going to be correctly applied to an employee's pay? Need to see what impact a commission payment will have on employee taxes? Need to check to see what your to-date payroll liability for the pay period is? Any of these and many more are at your fingertips in just a few minutes with the ability to recalculate the pay file at any time during the pay cycle. You no longer have to wonder what your payroll will look like when processing day comes along- you can see it all along.
  • Configurability. Dayforce is still getting up to speed on how to manage the configuration abilities of the product. You can do pretty much anything, but this provides an issue when trying to get support from them - no one is an expert on your system since literally, no two clients have the same configuration. It's best to have an on-site Dayforce expert to handle system updates and maintenance.
  • Reporting. While constantly improving, the reporting feature is complicated to use for someone who needs specific information. You practically have to be a programmer (and some options require SQL knowledge to implement) in order to get the report you want. Also, the auto-formatting makes it tricky to manipulate the data after the report is run, if you are trying to use Excel or CSV to extract data points for complex analytics. Fortunately, you can turn this off - you just have to remember to update the settings before processing the request for the report.
  • Workflows. We've run into issues with certain things, like time off requests, being stuck in limbo when management changes. If the request was originally submitted to one manager, and then that manager makes a move or leaves the company, the new manager cannot view the request, so the SysAdmin has to intervene.
Dayforce is great if you have a varied workforce that requires complicated configuration, like multi-state jurisdictions with different labor laws applicable to each location. Just be prepared to designate an individual at your company to become a configuration expert in case anything needs updating.

Dayforce is less great if you use only one aspect of the program. As a whole, when you buy the whole enchilada and do all your HCM through Dayforce, the integration makes the minor annoyances worth it. If you are only looking to replace HR data, only time tracking, or only payroll processing, this is probably not the system for you. I'd go all or nothing.
The configuration abilities of the program are superb. They have many built-in configurable policies that allow you to tailor your time tracking to state labor laws, union contracts, or whatever else you need. We recently had to add a feature to a subset of employees that pays time and a half for hours worked outside the set office hours for the location. They are constantly reviewing customer needs and adding to this functionality.

The tax engine is also very robust. It automatically calculates state/local taxes based on the address of the worksite and the employee's primary residence, with very little interaction from us.
Read Kristin Bockhahn's full review
Alison Howard CPA CGA BMus profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
Ceridian Dayforce is being used to manage the time of our employees and to pay them. We run a six-week summer program for children with special needs and Dayforce enables us to track staff attendance so that we can accurately pay our employees in a straightforward manner. Employees now get paid for when they start work - not for when they are supposed to start work. This has addressed the issue of staff arriving late or leaving early and being paid for that time. As a not-for-profit, we rely on public donations and this program allows us to do our part by being fiscally responsible with those donated dollars.
  • Sets up rules so that employees can punch in early but not be paid until their shift start time.
  • Automatically calculates holiday pay.
  • Streamlines the payroll process and has reduced time spent on payroll by 50%.
  • The program is complicated and it is not easy to create your own reports.
  • There are many rules around how to make a change and if they aren't done in exactly the right order the change won't be made.
  • The program is slow to implement changes - new employees or changes from terminated to re-hired.
We run a six-week program, and I think many of the issues I have come from that fact - I only use this program for 4 payroll runs per year, so I forget many of the rules and things that need to happen. If this were something used by a payroll professional on a regular basis the rules would become more automatic and probably the issues I face would not be faced by a full time, year-round user.
This allows us to automatically comply with BC Employment Standards by calculating holiday pay based on the hours worked. By paying employees based on the hours worked, the amount of time spent on manual calculations has been eliminated, and the accuracy of the payment has been significantly improved, thus increasing our compliance.
Read Alison Howard CPA CGA BMus's full review
STEVE LENSING profile photo
Score 1 out of 10
Vetted Review
Verified User
Review Source
It is being used by our payroll and H.R. department as well as 675 associates located at 65 different sites throughout the Midwest. The business problem it addressed was primarily our (previously) manual H.R. enrollment.
So all of our store managers use it for time clock purposes, tracking time off, enrolling new associates, scheduling their workforce.
  • Automates enrollment both initial and annual open enrollment for our 675 associates.
  • Reporting is horrendous.
  • Doesn't handle a basic 401K plan as it should.
  • The lion's share of support staff do not understand it.
  • Oversold and underperformed.
Seems to be well suited in the enrollment side of things.

Terrible in reporting, Promised 200 easy to use reports. Maybe have 2 reports that work.

Does not allow the user much flexibility in making changes. Example: We made a simple change internally to our PTO policy and spent $15,000 in professional services having it implemented/modified. With our last system (Sage), it would have taken us 15 minutes to change and cost us nothing.

Does not handle a simple 401Plan well at all. We've dumbed it down.
Really, the only benefit that it has given us insofar as compliance is the FLSA computation. Don't sense/feel any other benefit insofar as compliance is concerned? Absolutely mutilated our 401K process with our outside administrator...it's been a real embarrassment to us. Previously our accuracy was literally 99.9%. Today, not the case.
Read STEVE LENSING's full review
Lynn Marie Caissie, CHRL profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Dayforce to pay hourly and salaried employees (both overtime-eligible and non-overtime eligible) at our 7 locations across Canada. Benefits and retirement savings are also managed in Dayforce. We are able to make common documents available to our employees with this system. As an HRIS, Dayforce is a superior product. We executed a vanilla implementation of our paper-based system to the Performance Management module for the 2018 review cycle in January 2019. For the users, it was intuitive and user-friendly. For upper management, it provided transparency. We are currently preparing to launch the Compensation Management module; transferring our solid comp practices to the module is a breeze, and we are looking forward to further transparency with the reporting capabilities of Dayforce. Two additional Dayforce projects are upcoming for us in 2020: Recruitment and Onboarding. I find having a fully integrated system that synthesizes information to employees, managers, executives, and HR provides a springboard for us to move on other value-added activities.
  • The concentrated attention given by implementation specialists for individual modules is superior, and is very helpful in ensuring that the end result is a success.
  • The annual INSIGHTS conference is well organized and informative. I've found tips and tricks at those conferences that have been particularly helpful.
  • The AHA board is a great place to make suggestions for improvement and it gets particularly active when there is a new release.
  • The post-implementation support for pay, benefits, and HRIS, when our consultant left and we needed to get into the weeds, was poor.
  • It's a good thing that 7000 things were done right and only 100 were left outstanding - but those 100 things gave us whopping headaches.
  • When pay is changed retroactively Dayforce does not report hours in the correct week, which erroneously evaluates average earnings for EI purposes,
  • and causes our employees some heartache. Previous Ceridian pay systems did not have this problem.
If you are considering moving your payroll from your current system to Dayforce, make sure you have one or two dedicated employees to shepherd the process and who will stay with the company once implementation is complete. It's easier to hire someone to temporarily fill in for you than to replace the consultant who leaves once implementation is deemed complete—and implementation is never deemed complete until you have gone through one whole cycle (usually one year).
We are in compliance because we configure our system to be so—pay, taxes, retirement savings caps, benefits - what's taxable and what isn't, overtime, eligibility rules, scheduled meal breaks, and regulatory hours of work—to name a few.
Read Lynn Marie Caissie, CHRL's full review
Noriko Kusaka profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Ceridian Dayforce for onboarding, scheduling, shift trading, time collection (biometric clock, online timesheet), payroll processing, and HR records such as workplace injuries and training records. It is used across the organization. We had no time & attendance system prior to implementing Ceridian Dayforce, so each business had developed unique procedures over many years. Dayforce streamlined the payroll procedure and eliminated a lot of manual administrative work as well as paper forms.
  • Ceridian Dayforce offers excellent teams of customer support consultants, as well as easy-to-use support portal.
  • Issues can be addressed either by phone call or by logging it into the portal.
  • R&D - continuous improvement of product.
  • Flexibility of the system.
  • Training and courses offered to users are useful.
  • Multiple work assignments are not available to select while using pay adjustment within timesheet.
  • Reports. Finding a required report template or creating a new report can be a challenge. Employee Change reports are not user-friendly.
  • Shift rotation that goes from one day to the next required work-around.
I find the system is very flexible so it can be configured to meet requirements of any organization, but I think it is suited to mid to large organizations with multiple locations, various pay rules, and policies/collective agreements.
We have hundreds of part-time employees and many of them have multiple positions with various pay rates. It was time-consuming to calculate their statutory holiday pay based on the ESA rules manually in the past, also part-timers with multiple positions could work too many hours per week. Dayforce automated the holiday pay calculation and made it so easy to review the number of days and hours worked by such employees.
Read Noriko Kusaka's full review
Karen Henry profile photo
August 13, 2019

Happy with Dayforce

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used throughout our organization for timesheets, scheduling (in most departments), payroll and benefits. We have two departments that use an outside scheduler because that portion of the system isn't robust enough for our large teams (30+). All employees clock in/out using the mobile app or one of four webclocks in the building. This integrates well with our payroll and benefits administration modules to make for seamless processing.
  • Timesheet management is easy to use/manage for employees and managers
  • Support on payroll questions has been amazing; they either walk you through step by step in an online meeting or send detailed instructions of how to do things
  • Flexibility in types of time clocks available for employees to use is great
  • HR data is easy to manage in one spot with the ability to limit who can see what information by manager type
  • Scheduling for large teams is difficult. It takes too many clicks to add schedules and the shift trading functionality isn't user-friendly enough for high volumes.
  • Managers can't see shift trades that happen within the current week and employees can't change availability with the current two weeks.
  • Would love to have the ability to import schedules easily from an outside scheduling program such as When2Work.
Dayforce is very flexible and easy to use for timesheet management and HR data, but is lacking for managing schedules for large teams. We use an outside scheduler for our aquatic team that has 90 staff who trade shifts on a daily basis in high volumes. Our smaller teams are able to trade shifts within Dayforce without issue (except only HR can see trades in the current week), but the larger volume teams aren't able to effectively make that portion work efficiently.
We never have to think about compliance - the "rules" are set up at the time of implementation and unless there are changes to the laws we know we're in compliance with all employment standards. When changes have occurred we've had amazing help from the support team making changes and having things ready well in advance of the changes; including sending us reminders that the changes are coming.
Read Karen Henry's full review
Lara White profile photo
December 06, 2019

Nothing like Ceridian

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have just implemented the system across our three plant locations. Right now it is mainly time and attendance, but in the next couple of months we plan on expanding to use the benefits, recruiting, and self-service modules.
  • Info all on one platform
  • Lots of potential for analytics
  • Always coming up with new and better uses to make HR better
  • Implementation was really rough with the team we had
  • It is a little pricey
  • Support hours aren't necessarily 24/7
Not every business realizes the functionalty and benefit that the whole package can bring.
Ceridian is able to handle our multiple requirements for our different union and other entitlement policies. It also helps keep us updated on various local and state taxes that employees are subject to.
Read Lara White's full review
Nitin Sondhi, CHRL profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dayforce HMC and WFM are being used to create a North American solution. This has created standardized and streamlined reporting and analysis across the two countries. We are using Dayforce across most of the organization; completely in Canada and the U.S., and we're looking to branch out into Europe. Dayforce has enabled us to provide additional support as we move to a shared service model globally.
  • Time and Attendance is a flat system and has eliminated the majority of errors that normally come out of these kinds of systems.
  • Payrolls which can be run from anywhere have allowed us to have backup personnel support who work in other areas or even other countries.
  • Absence and Vacation tracking is a very nice feature combined with the workflows. Now the managers have a better method to track vacation and ensure their people take the time off. This also allows for easier reporting should there be a concern over an attendance issue.
  • The support on the time clocks and devices could be more hands on.
  • The implementation team can get carried away with thinking they know what you want and sometimes it doesn't align. It's best to stay on top of the project at all times, so the visions don't stray too much.
  • A little more post implementation structure while transferring to support would have been nice.
When making the decision to go with Dayforce or another HRIS/Payroll/WFM solution, make sure the system can handle your business needs. If the business if growing, plan for future needs. Implementing these systems is very detailed and something you should want to stick with for some time. Dayforce offers the complete solution with a fully completely configurable product. This way, when you call for support or speak to other clients, you know they are looking at the same type of screen and similar layout.
Read Nitin Sondhi, CHRL's full review
Roberta Jones profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
All employees in our organization use Ceridian Dayforce HCM. Employees use Ceridian Dayforce HCM as a time clock, to access timesheets, and to track payroll. Employees can access the software via their desktops or tablet to complete whatever task they need to. Most hourly employees have access to clock in via this software can also view their payroll stubs. Our HRM Department also uses it to upload forms for us to access when we need to make important changes to our personal data. The software also provides a wizard for healthcare enrollment which every employee can utilize when they have a life changing event or during open enrollment. The system also allows employees to view their current healthcare benefits and personal information such as the personal address on file for each employee. We were previously unable to track actual hours worked because we did not have a system to track an employee's working hours. We were also able to combine 3 different systems into one system by implementing this software.
  • Using Ceridian Dayforce HCM for time clock purposes works very well for our organization. For users who do not have access to a desktop or laptop computer, we've been able to give the access by placing iPads strategically around our organization where employees can easily access them. The software allows users to log in using a username and password or by using their badge number and a personal ID number. This allows the user to pick whatever method is most convenient for them. Hourly employees can view their timesheets and request that their manager/supervisor make edits if a correction is needed. Managers and Supervisors can edit and approve timesheets for the employees they manage before submitting them to our Payroll Department for processing.
  • The healthcare enrollment wizard that we used in Ceridian Dayforce HCM was also very straightforward and easy to use. Every employee received a notification when they logged into the system telling them that they were eligible for annual enrollment and were provided with a link to click that took them straight to the enrollment wizard. All of the healthcare plans, as well as detailed information about each plan, was available within the system wizard so we didn't have to log out or switch programs in order to get information that we needed. If a mistake was made or if a selection needed clarification, our HR Department could send us a notification within Dayforce telling us to review our selections. We also received confirmations immediately after enrollment instead of having to wait days for HR to tell us that they received our benefits enrollment packages
  • Being able to view our timesheets in real-time is a benefit that I truly appreciate. There were times in the past where I couldn't remember if I clocked out for the day or lunch and I could immediately log into Dayforce, view my timesheet, and enter a note under the day the mistake was made. My boss would get an automatic notification that I've submitted an error for my timesheet and he can approve or deny the request and make the corrections as necessary. It also helps me track my hours worked so I won't go over if there is a ban on overtime or I can work more hours if it looks like I won't get 40 hours for the week.
  • I honestly don't see any areas where Ceridian Dayforce HCM needs any improvement. The system works, it's easy to use, and doesn't provide any issues with our network or other programs. It took about 2 months to get all of our data imported before we could go love. The time period was only long because our HRM Department chose to manually input the data into the system instead of importing it. If we imported the data it would of been only a few weeks for implementation before we could go live.
  • I will warn users in the Payroll Department that we had issues with getting the correct figures to display on our W-2's. We had to issue corrected w-2 forms twice, but this was not due to the system making a mistake. The error was caused by users of the software in our Payroll Department. The software did exactly what it was supposed to do, but the user in charge of creating the W-2's was not following directions and kept inputting the wrong information.
  • Ceridian Dayforce HCM requires the use of Silverlight when using Internet Explorer. Whenever we choose to upgrade Dayforce and push out the updated version to our users, we have to update IE and Silverlight as well. Sometimes you will get a false message stating that Silverlight needs an update when it's really IE and vice versa. We solved the problem by updating both IE and Silverlight for all users. We hope that we won't have to do this for every upgrade we decide to push out to our users.
Ceridian Dayforce HCM is well suited for timekeeping and payroll management. It automatically tracks each punch-in and you can designate whether you're clocking out for a meal, to switch jobs, or to end your day. Sometimes our maintenance workers have to fill-in and do the job of another individual such as a plumber assisting an electrician in digging a hole that the electrician needs to complete an assignment. Through Dayforce the plumber's supervisor can track how many hours the plumber spent doing his own job or assisting others with work that needed completion. All hours are automatically tracked and need a supervisor's approval before it gets submitted to payroll so there are less mistakes made in regards to hours worked and how much compensation an employee should get.
We no longer have to manually enter data into our payroll system. Dayforce has automated this process and also takes care of the federal and state withholdings for us. This ensures that calculations are accurate and the process itself takes less time then when it was manually completed. The Payroll Department can also generate reports or perform configurable audits to ensure the integrity of the data. Since we were able to automate our healthcare eligibility, we no longer have mistakes of people changing benefits or dropping coverage during a closed enrollment period. As for overtime, before an employee can work overtime, they have to submit a request to their boss for approval before the hours are worked.
Read Roberta Jones's full review
Chuck Graham profile photo
November 30, 2019

Dayforce Powerforce

Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize Dayforce across the full business. We use it to manage schedules within our assisted living communities for better coverage tracking. We’re starting to use it for performance and compensation management. The feeds for our benefit packages are great when they work. Getting them right has been a struggle.
  • Time and attendance
  • Talent acquisition
  • Benefit administration
  • Vendor feeds
  • Organizational structuring
Everything for payroll, taxes, and benefits in one connected module. Automated feeds are very useful and provides vendors with timely and accurate information. One of the drawbacks is that feeds are difficult to change if something in your internal processes needs to be modified. Make sure you get your feeds right to begin with.
PPACA compliance has been a struggle in the past. We paid a TPA to do the monitoring in the past, but once it was setup properly in Dayforce the monitoring was a breeze. With a click of a button (or two) we had the associate listing for those PT associates with FT hours in our review period. We can then start the process to offer benefits as required.
Read Chuck Graham's full review
Jerry Atkins profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Orvis utilizes Dayforce for HR, Benefits, Payroll, Time & Attendance, Scheduling and Recruiting. We employee 1750 employees in the United States and 215 employees in the United Kingdom. Dayforce is a cloud-based single application which eliminated the need for the multiple interfaces we used with our old systems. It has greatly approved our employee and manager self-service experience with the use of mobile technology and data readily available through its robust reporting capabilities.
  • Dayforce is easy to learn and easy to operate. It gives employees control of their data with anytime access, and helps us make sure our employee information is accurate and up to date.
  • With data stored in a single, central location, we get data-driven insights across all HR and Payroll functions so we can make better decisions for the entire employee lifecycle.
  • Payroll is calculated continuously throughout the pay period, giving my payroll team the time they need to produce accurate and timely pay.
  • One specific area of improvement would be with WFM (Time and Attendance) where we could get a snapshot of weekly/biweekly timecard totals without having to scroll through the detailed "Pay" totals.
  • Because our company pays different hourly amounts to employees for holiday pay based on their FT/PT status, we would like to see the hours appear in the time card totals without having to go to the "Pay" tab to confirm.
  • System Security settings should include the ability to grant access to hourly and/or salaried employees. This would eliminate the need for unneeded configuration to prohibit some manager level employees from seeing salaried associates.
Dayforce is a single application with robust capabilities that empowers our workforce with access to their personal information including schedules, timesheets, pay statements, benefit elections, etc with most available through mobile technology.
Dayforce has enabled compliance for state tax withholding, reciprocity rules, state wage and hour rules, overtime policies, company PTO tracking, benefit enrollments, etc.
Read Jerry Atkins's full review
Jody Bangert profile photo
November 27, 2019

User friendly review

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used throughout the organization. Our employees use the self service and remote app. We use payroll , benefits, recruiting and onboarding.
  • The mobile app is a great resource and user-friendly. Our employees find it easy to use. I love the new enhancements.
  • The Education Center is a valuable tool. I can find about anything I need.
  • Overall the HRM solution is easy to navigate and learn.
  • In Recruiting when copying a job requisition, it would be helpful if the posting copied as well. At least to have the option.
Overall, the solution is a good choice. It is an easy to learn system for end users and employees. Personally, I like more hands-on during implementation. It was difficult to take over after implementation because I didn't fully understand the behind the scenes process. Would also recommend some short "best practice" videos to users.
Read Jody Bangert's full review
Priscilla Midkiff profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dayforce is being used primarily as an HR and Payroll system across our organization. All employees use Dayforce to some extent. All new hires use Dayforce to enter information for Payroll purposes. The majority of employees also use it for Benefits selection, Timekeeping, and reporting life events. Managers use Dayforce to track time, leave, and performance. Department Administrators use Dayforce for reporting, budgeting, hiring/terminations, pay changes, and other employee related tasks. Administration uses Dayforce for some HR functions, all timekeeping, payroll, and benefits.

Dayforce addresses the timekeeping problems we had as well as helps us to comply with appropriate Payroll directives and accurately pay our people. We are expanding into the HR realm with Benefits, Recruiting, and Performance Management. It is helping us address processes that have been very different across our departments in regards to the employee life span - from hiring to terminations. It is helping us streamline and pull our processes together in a comprehensive way.
  • One single platform was a game changer for us. The continuous calculation of pay changed the way our payroll and benefits office does business. The time it has saved in calculating and auditing changes is great.
  • Dayforce looks at the entire employee experience from both an employee and employer's perspective and meets both expectations. Employees are getting what they need and stayed engaged through Dayforce. Managers, administrators, and executives can get the level of detail they want/need to help them make informed decisions
  • Scalability. As our organization has grown from 800 employees when we first implemented Dayforce to over 1350 employees now, Dayforce has grown with us. And not only in the number of employees, but growth of our organizational structure. We've added locations, cost centers, and processes. Dayforce has kept up and allowed to to make these changes with relative ease.
  • The HTML roll out to replace Silverlight has been somewhat difficult for us. In a few areas, namely MyPay/Payroll and MyHR/People, we have had a more difficult time adapting and finding the same functionality we had before. More of a learning curve, but still "uncomfortable" nonetheless.
Dayforce is well suited to an employee-centric organization. One where the workforce is mobile, spread out, or at least on the go. Coming from a service organization perspective, 90% of your expenses are labor costs. Dayforce is a great service in these scenarios. On the other hand, if an company is small with a minimum number of employees, Ceridian may not be the best option.
Dayforce has helped us comply with locality taxation in a very compliant way. We know that calculations are going to be accurate and timely. It also allows us to configure our organization's policies and processes into HR functions and manage them with equity across all departments.
Read Priscilla Midkiff's full review
Josh kimball profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Here at Orvis all of our departments use Ceridian Dayforce to clock in and out of shifts as well as in and out of breaks and lunch. Most of the employees use it for keeping up with their schedules as well as requesting time off. Ceridian Dayforce also allows us to transfer between departments so management can see when each employee was in which department.
  • Ceridian Dayforce does well at allowing us to clock in.
  • Ceridian Dayforce Is great for keeping up with your schedule and requesting time off.
  • Ceridian Dayforce is also great for tracking what employees are working in which department.
  • once you have finished typing in your employee number it automatically enters without confirmation so it's easy to clock someone else in or out if you press a wrong number.
  • On occasion, punches don't seem to register but this is rare but ongoing.
  • Ceridian Dayforce will freeze up occasionally but closing it and reopening it works to fix that.
Ceridian Dayforce is only used for scheduling, clocking in and out, tracking peoples on the clock times and locations. It also keeps track of your previous time worked so you can look back to see when you worked previously. It really has no function beyond the schedule and the time clock functions.
As an employee, I am not in charge of compliance so I do not know what features Ceridian Dayforce has to enable compliance. It tracks all employees time so management can at a glance see that employees are working hours within compliance but I do not know more than that.
Read Josh kimball's full review
Claudette Burrell Richards profile photo
November 15, 2019

Dayforce Review

Score 5 out of 10
Vetted Review
Verified User
Review Source
Used for time and attendance, payroll, and vacation tracking across the organization. It provides mobile access and visibility into timesheets for our hourly workforce.
  • WFM
  • Mobile - allows remote access for managers and employees
  • Customer support knowledge
  • Access to support
  • Third party remittances are not handled by Ceridian
It is great for capturing time and reducing some manual transactions associated with timekeeping, however there can be difficult with having their IC for system configuration understand needed requirements. Also, the responsiveness of the support organization is slow and solutions are not always sound.
Actually, as Ceridian does not offer third party remittances, we are now facing issues with compliance as a result of having to bring this back in-house.
Read Claudette Burrell Richards's full review

Feature Scorecard Summary

Employee demographic data (365)
8.3
Employment history (396)
7.9
Job profiles and administration (387)
7.9
Workflow for transfers, promotions, pay raises, etc. (393)
7.7
Organizational charting (355)
6.9
Organization and location management (393)
7.3
Compliance data (COBRA, OSHA, etc.) (249)
7.2
Pay calculation (423)
8.6
Support for external payroll vendors (213)
7.9
Benefit plan administration (334)
7.8
Direct deposit files (407)
8.7
Salary revision and increment management (320)
7.9
Reimbursement management (207)
8.2
Approval workflow (359)
8.2
Balance details (371)
7.8
Annual carry-forward and encashment (300)
7.9
View and generate pay and benefit information (416)
8.6
Update personal information (425)
8.6
View company policy documentation (284)
8.0
Employee recognition (147)
7.4
View job history (349)
7.9
Tracking of all physical assets (64)
7.8
Report builder (427)
7.0
Pre-built reports (429)
7.2
Ability to combine HR data with external data (304)
6.6
New hire portal (251)
8.0
Manager tracking tools (227)
7.7
Corporate goal setting (133)
7.7
Individual goal setting (146)
7.6
Line-of sight-visibility (125)
7.6
Performance tracking (152)
7.6
Performance plans (161)
7.7
Performance improvement plans (139)
7.6
Review status tracking (164)
7.5
Review reminders (162)
7.4
Multiple review frequency (144)
7.3
Create succession plans/pools (56)
8.0
Candidate ranking (59)
8.0
Candidate search (62)
8.1
Candidate development (59)
7.2
Job Requisition Management (196)
8.1
Company Website Posting (191)
7.9
Publish to Social Media (158)
7.8
Job Search Site Posting (185)
7.8
Duplicate Candidate Prevention (155)
7.3
Applicant Tracking (192)
7.8
Notifications and Alerts (189)
7.6

About Ceridian Dayforce HCM

Dayforce is a global HCM software platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable HCM software is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

Dayforce offers:

  • Continuous pay calculation: This means that pay is calculated continuously throughout the pay period, giving administrators the time they need to produce high-quality pay.
  • One application: With data stored in a single, central location, get data-driven insights across all HR functions so users can make better decisions for the entire employee lifecycle.
  • Actionable insights: Dayforce provides critical data-driven insights to help users make fast, informed decision.
  • Anytime, anywhere access: Access Dayforce using the device of choice on web or mobile.

Ceridian Dayforce HCM Features

Human Resource Management Features
Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)
Payroll Management Features
Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle checks
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management
Leave and Attendance Management Features
Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment
Employee Self Service Features
Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition
Asset Management Features
Has featureTracking of all physical assets
Does not have featureAsset issue and transfer management
Does not have featureAsset return
Does not have featureWarranty and after-sales status maintenance contract tracking
HR Reporting Features
Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data
Integration with other HR capabilities Features
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency
Succession Planning Features
Has featureCreate succession plans/pools
Has featureCandidate ranking
Has featureCandidate search
Has featureCandidate development
Onboarding Features
Has featureNew hire portal
Has featureManager tracking tools
Performance and Goals Features
Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking
Recruiting / ATS Features
Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts

Ceridian Dayforce HCM Screenshots

Ceridian Dayforce HCM Videos (8)

Ceridian Dayforce HCM Downloadables

Ceridian Dayforce HCM Integrations

Ceridian Dayforce HCM Competitors

Ceridian Dayforce HCM Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Ceridian Dayforce HCM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:Global
Supported Languages: English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai