Reviews (1-25 of 462)
- Benefits and Payroll Integration - changes happen in real time.
- Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
- Site is easy for employees to navigate and has a 'clean' presentation.
- Recruiting - seems like it could use some enhancements based on feedback from our recruiters. It doesn't have the same functionality as our stand alone system did but hopefully there are some updates coming to fix some gaps.
- Compensation - seems a little clunky but could be just because we haven't used for a cycle yet.
- Implementation - seems like some time spent up front understanding our organization set-up and needs could have saved some time and angst in the long run.
- It is truly one system for all things HR. Every piece connects.
- Dayforce is customizable and really understands that no two companies do things the same way.
- Ceridian presents a lot of different opportunities for users and customers to connect, share best practices, and lean on each other vs. always being required to go through support or pay additional fees for help.
- Support - I would really like to see true "support consultants" when getting help on a ticket. We get lucky sometimes and get a fantastic support rep, but often it seems that they don't really care about providing true help, just want the ticket closed.
- User groups for all regions.
- More user friendly training for manager levels vs. just for "super users".
I would like to see Dayforce work on their performance and recruiting modules. Ceridian's model is based on continuous feedback, so the system currently is designed around that...which means no such thing as a PIP, and very basic ATS functionality.
- TAFW requests work very well. It has done away with paper and saved time for both the employee and manager when requesting time off.
- Open Enrollment works very well. Last year was our first OE and our employees loved it! Doing away with the paperwork was a big timesaver.
- Payroll processing is extremely efficient. The PR Admins love the preview features that help them ensure that payroll is correct each and every time.
- We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
- Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
- Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
- Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
- We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
- Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
- Ease of use
- Ability to automate processes and reduce paper use
- Improved employee experience
- Customer support when issues arise
- Reports are tricky for new users
- Some features still rely on Silverlight for functionality
- Mobile functionality still being developed and improved
- Self service benefit enrollment
- EEO-1 reporting
- ACA reporting
- Carrier feed integration
- We would like EES to be able to waive or attest their meals and breaks on the mobile app, not just on the time clock.
- I think the dashboards are difficult to drill into and modify.
- Effective dates in the benefit module seem to have occasional glitches.
- Report writing and ability to generate reports.
- Ability to use additional employee properties to create additional fields.
- Payroll earning and deduction reports are very useful
- During position change, the schedules have to be adjusted manually.
- During system upgrades, the workflows break and need to be tested again.
- Silverlight issues while using Dayforce with Macbook and Apple products.
- Dayforce offers HR, Recruiting, Benefits, Payroll, and Workforce Management in a single application. Our associates have mobile technology which enables them to see their schedules, review their timecards or check benefit information 24 hours a day.
- Our associates have access to real time information 24 hours a day. They are able to see how much PTO time is available and request time away from work through mobile technology.
- The new 'Timecards' needs improvement. It is difficult to access the timecard totals (previously 'View Pay' in My Timecards) without having to drag the side bar down. It is not efficient.
- The HTML screens are slow and inefficient. We are still using Silverlight when possible.
- Reporting - the reporting module is very user-friendly and allows users to create custom reports to meet specific needs.
- Navigation - the database is organized in a way that is easy to navigate and user-friendly! I love how the site is clean and aesthetically pleasing.
- One-stop shop - it's a great to use HRIS that encompasses so much HR-related content. New additions with the system have tremendous power to positively enhance the employee experience!
- People functionality - certain data fields are delimited when another is changed (manager field delimits when a work assignment is modified). The user has to manually adjust that if a workflow is not being used.
- Reporting functionality - the system doesn't have the capacity to pull data for a group of people that are unrelated according to filters - you can't run a report for a group of people unless they have a shared characteristic that is stored within Dayforce.
- State-Mandated form integration into the Onboarding Module (NY, CA, DC)
- More robust Recruitment Module
- Feeds with Background/I-9 Vendors to allow you to selected the vendor of your choice, not just those that are integrated with Ceridian. Currently with EBI, and we have to initiate background screenings by flipping a status and the status of the backgrounds are housed outside the system.
- Dayforce is robust and has a lot of functionality, once you understand all its capabilities. This allows us to make more informed and data-driven decisions.
- The user interface is relatively user-friendly and intuitive. Our employees find it easy to navigate, requiring less help on tactical HR needs and freeing up that time for more strategic needs.
- All of the data is housed in a single platform, which makes analyzing the data in new and more informative ways easier.
- The customer support is lacking. If needs are highly urgent, then the customer support will respond timely. Other needs that are reported aren’t responded to timely and you don’t have much support to get things addressed.
- The implementation process of their system is so difficult and cumbersome. So much of the burden of implementation falls on the customer, rather than Ceridian as I expected, and the timeline is rushed, so we were forced to go live without feeling like things were truly ready to go. Having additional communication and better implementation support, along with more time to implement, would have saved us months of headaches down the road.
- We are a mid-sized business, and Ceridian is focused on enterprise-level customers. While we’re thrilled with the functionality the system has, the support for companies our size is pretty minimal. We felt that we weren’t as important of a client.
- Single platform for HR and Payroll. When one thing changes, it cascades through the whole system, keeping us on track and reducing the likelihood of data entry errors.
- Time Calculation flexibility. If there is something that can't be configured within the pay configuration, I've yet to discover it. Need your employees to get OT for hours after a certain time? Done. Need shift rates applied? Done. Need meal penalties assessed for shifts above a certain length (for you CA employers)? Done. I could go on and on- but the point is that the system can work for you, no matter your needs.
- Real-time payroll calculations. Need to check if a garnishment is going to be correctly applied to an employee's pay? Need to see what impact a commission payment will have on employee taxes? Need to check to see what your to-date payroll liability for the pay period is? Any of these and many more are at your fingertips in just a few minutes with the ability to recalculate the pay file at any time during the pay cycle. You no longer have to wonder what your payroll will look like when processing day comes along- you can see it all along.
- Configurability. Dayforce is still getting up to speed on how to manage the configuration abilities of the product. You can do pretty much anything, but this provides an issue when trying to get support from them - no one is an expert on your system since literally, no two clients have the same configuration. It's best to have an on-site Dayforce expert to handle system updates and maintenance.
- Reporting. While constantly improving, the reporting feature is complicated to use for someone who needs specific information. You practically have to be a programmer (and some options require SQL knowledge to implement) in order to get the report you want. Also, the auto-formatting makes it tricky to manipulate the data after the report is run, if you are trying to use Excel or CSV to extract data points for complex analytics. Fortunately, you can turn this off - you just have to remember to update the settings before processing the request for the report.
- Workflows. We've run into issues with certain things, like time off requests, being stuck in limbo when management changes. If the request was originally submitted to one manager, and then that manager makes a move or leaves the company, the new manager cannot view the request, so the SysAdmin has to intervene.
Dayforce is less great if you use only one aspect of the program. As a whole, when you buy the whole enchilada and do all your HCM through Dayforce, the integration makes the minor annoyances worth it. If you are only looking to replace HR data, only time tracking, or only payroll processing, this is probably not the system for you. I'd go all or nothing.
The tax engine is also very robust. It automatically calculates state/local taxes based on the address of the worksite and the employee's primary residence, with very little interaction from us.
- Sets up rules so that employees can punch in early but not be paid until their shift start time.
- Automatically calculates holiday pay.
- Streamlines the payroll process and has reduced time spent on payroll by 50%.
- The program is complicated and it is not easy to create your own reports.
- There are many rules around how to make a change and if they aren't done in exactly the right order the change won't be made.
- The program is slow to implement changes - new employees or changes from terminated to re-hired.
So all of our store managers use it for time clock purposes, tracking time off, enrolling new associates, scheduling their workforce.
- Automates enrollment both initial and annual open enrollment for our 675 associates.
- Reporting is horrendous.
- Doesn't handle a basic 401K plan as it should.
- The lion's share of support staff do not understand it.
- Oversold and underperformed.
Terrible in reporting, Promised 200 easy to use reports. Maybe have 2 reports that work.
Does not allow the user much flexibility in making changes. Example: We made a simple change internally to our PTO policy and spent $15,000 in professional services having it implemented/modified. With our last system (Sage), it would have taken us 15 minutes to change and cost us nothing.
Does not handle a simple 401Plan well at all. We've dumbed it down.
- The concentrated attention given by implementation specialists for individual modules is superior, and is very helpful in ensuring that the end result is a success.
- The annual INSIGHTS conference is well organized and informative. I've found tips and tricks at those conferences that have been particularly helpful.
- The AHA board is a great place to make suggestions for improvement and it gets particularly active when there is a new release.
- The post-implementation support for pay, benefits, and HRIS, when our consultant left and we needed to get into the weeds, was poor.
- It's a good thing that 7000 things were done right and only 100 were left outstanding - but those 100 things gave us whopping headaches.
- When pay is changed retroactively Dayforce does not report hours in the correct week, which erroneously evaluates average earnings for EI purposes,
- and causes our employees some heartache. Previous Ceridian pay systems did not have this problem.
- Ceridian Dayforce offers excellent teams of customer support consultants, as well as easy-to-use support portal.
- Issues can be addressed either by phone call or by logging it into the portal.
- R&D - continuous improvement of product.
- Flexibility of the system.
- Training and courses offered to users are useful.
- Multiple work assignments are not available to select while using pay adjustment within timesheet.
- Reports. Finding a required report template or creating a new report can be a challenge. Employee Change reports are not user-friendly.
- Shift rotation that goes from one day to the next required work-around.
- Timesheet management is easy to use/manage for employees and managers
- Support on payroll questions has been amazing; they either walk you through step by step in an online meeting or send detailed instructions of how to do things
- Flexibility in types of time clocks available for employees to use is great
- HR data is easy to manage in one spot with the ability to limit who can see what information by manager type
- Scheduling for large teams is difficult. It takes too many clicks to add schedules and the shift trading functionality isn't user-friendly enough for high volumes.
- Managers can't see shift trades that happen within the current week and employees can't change availability with the current two weeks.
- Would love to have the ability to import schedules easily from an outside scheduling program such as When2Work.
- Info all on one platform
- Lots of potential for analytics
- Always coming up with new and better uses to make HR better
- Implementation was really rough with the team we had
- It is a little pricey
- Support hours aren't necessarily 24/7
- Time and Attendance is a flat system and has eliminated the majority of errors that normally come out of these kinds of systems.
- Payrolls which can be run from anywhere have allowed us to have backup personnel support who work in other areas or even other countries.
- Absence and Vacation tracking is a very nice feature combined with the workflows. Now the managers have a better method to track vacation and ensure their people take the time off. This also allows for easier reporting should there be a concern over an attendance issue.
- The support on the time clocks and devices could be more hands on.
- The implementation team can get carried away with thinking they know what you want and sometimes it doesn't align. It's best to stay on top of the project at all times, so the visions don't stray too much.
- A little more post implementation structure while transferring to support would have been nice.
- Using Ceridian Dayforce HCM for time clock purposes works very well for our organization. For users who do not have access to a desktop or laptop computer, we've been able to give the access by placing iPads strategically around our organization where employees can easily access them. The software allows users to log in using a username and password or by using their badge number and a personal ID number. This allows the user to pick whatever method is most convenient for them. Hourly employees can view their timesheets and request that their manager/supervisor make edits if a correction is needed. Managers and Supervisors can edit and approve timesheets for the employees they manage before submitting them to our Payroll Department for processing.
- The healthcare enrollment wizard that we used in Ceridian Dayforce HCM was also very straightforward and easy to use. Every employee received a notification when they logged into the system telling them that they were eligible for annual enrollment and were provided with a link to click that took them straight to the enrollment wizard. All of the healthcare plans, as well as detailed information about each plan, was available within the system wizard so we didn't have to log out or switch programs in order to get information that we needed. If a mistake was made or if a selection needed clarification, our HR Department could send us a notification within Dayforce telling us to review our selections. We also received confirmations immediately after enrollment instead of having to wait days for HR to tell us that they received our benefits enrollment packages
- Being able to view our timesheets in real-time is a benefit that I truly appreciate. There were times in the past where I couldn't remember if I clocked out for the day or lunch and I could immediately log into Dayforce, view my timesheet, and enter a note under the day the mistake was made. My boss would get an automatic notification that I've submitted an error for my timesheet and he can approve or deny the request and make the corrections as necessary. It also helps me track my hours worked so I won't go over if there is a ban on overtime or I can work more hours if it looks like I won't get 40 hours for the week.
- I honestly don't see any areas where Ceridian Dayforce HCM needs any improvement. The system works, it's easy to use, and doesn't provide any issues with our network or other programs. It took about 2 months to get all of our data imported before we could go love. The time period was only long because our HRM Department chose to manually input the data into the system instead of importing it. If we imported the data it would of been only a few weeks for implementation before we could go live.
- I will warn users in the Payroll Department that we had issues with getting the correct figures to display on our W-2's. We had to issue corrected w-2 forms twice, but this was not due to the system making a mistake. The error was caused by users of the software in our Payroll Department. The software did exactly what it was supposed to do, but the user in charge of creating the W-2's was not following directions and kept inputting the wrong information.
- Ceridian Dayforce HCM requires the use of Silverlight when using Internet Explorer. Whenever we choose to upgrade Dayforce and push out the updated version to our users, we have to update IE and Silverlight as well. Sometimes you will get a false message stating that Silverlight needs an update when it's really IE and vice versa. We solved the problem by updating both IE and Silverlight for all users. We hope that we won't have to do this for every upgrade we decide to push out to our users.
- Dayforce is easy to learn and easy to operate. It gives employees control of their data with anytime access, and helps us make sure our employee information is accurate and up to date.
- With data stored in a single, central location, we get data-driven insights across all HR and Payroll functions so we can make better decisions for the entire employee lifecycle.
- Payroll is calculated continuously throughout the pay period, giving my payroll team the time they need to produce accurate and timely pay.
- One specific area of improvement would be with WFM (Time and Attendance) where we could get a snapshot of weekly/biweekly timecard totals without having to scroll through the detailed "Pay" totals.
- Because our company pays different hourly amounts to employees for holiday pay based on their FT/PT status, we would like to see the hours appear in the time card totals without having to go to the "Pay" tab to confirm.
- System Security settings should include the ability to grant access to hourly and/or salaried employees. This would eliminate the need for unneeded configuration to prohibit some manager level employees from seeing salaried associates.
- The mobile app is a great resource and user-friendly. Our employees find it easy to use. I love the new enhancements.
- The Education Center is a valuable tool. I can find about anything I need.
- Overall the HRM solution is easy to navigate and learn.
- In Recruiting when copying a job requisition, it would be helpful if the posting copied as well. At least to have the option.
- One single platform was a game changer for us. The continuous calculation of pay changed the way our payroll and benefits office does business. The time it has saved in calculating and auditing changes is great.
- Dayforce looks at the entire employee experience from both an employee and employer's perspective and meets both expectations. Employees are getting what they need and stayed engaged through Dayforce. Managers, administrators, and executives can get the level of detail they want/need to help them make informed decisions
- Scalability. As our organization has grown from 800 employees when we first implemented Dayforce to over 1350 employees now, Dayforce has grown with us. And not only in the number of employees, but growth of our organizational structure. We've added locations, cost centers, and processes. Dayforce has kept up and allowed to to make these changes with relative ease.
- The HTML roll out to replace Silverlight has been somewhat difficult for us. In a few areas, namely MyPay/Payroll and MyHR/People, we have had a more difficult time adapting and finding the same functionality we had before. More of a learning curve, but still "uncomfortable" nonetheless.
- Ceridian Dayforce does well at allowing us to clock in.
- Ceridian Dayforce Is great for keeping up with your schedule and requesting time off.
- Ceridian Dayforce is also great for tracking what employees are working in which department.
- once you have finished typing in your employee number it automatically enters without confirmation so it's easy to clock someone else in or out if you press a wrong number.
- On occasion, punches don't seem to register but this is rare but ongoing.
- Ceridian Dayforce will freeze up occasionally but closing it and reopening it works to fix that.
Ceridian Dayforce HCM Scorecard Summary
Feature Scorecard Summary
About Ceridian Dayforce HCM
Dayforce is a global HCM software platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable HCM software is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.
- Continuous pay calculation: This means that pay is calculated continuously throughout the pay period, giving administrators the time they need to produce high-quality pay.
- One application: With data stored in a single, central location, get data-driven insights across all HR functions so users can make better decisions for the entire employee lifecycle.
- Actionable insights: Dayforce provides critical data-driven insights to help users make fast, informed decision.
- Anytime, anywhere access: Access Dayforce using the device of choice on web or mobile.
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- Nucleus Research WFM Technology Value Matrix
- Forrester Study: Potential ROI large enterprises may realize with Dayforce
- Dayforce HCM Product Sheet
- PACE Industries molds the future of its workforce
- Denver Broncos find a winning partnership
- Oliver & Bonacini’s appetite for success
- Ashley Stewart’s retail reinvention
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Ceridian Dayforce HCM Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|
|Supported Languages:||English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai|