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Paychex Flex or Not
July 04, 2021

Paychex Flex or Not

Melissa Murray | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex Flex is used by the clients that we service for payroll. Provides a one-stop payroll product for clients.
  • Processing payroll for employees.
  • Processing payments for contractors.
  • Quarterly reporting.
  • Org structure is not easily accessible.
  • Departments do not report correctly on payroll journals.
  • Payroll reps are not always responsive.
  • Mainly the negative is the payroll rep being slow to respond or not staying engaged on an issue.
  • Departments are difficult on reports to break out.
  • Employee portal is good.
Client chose Paychex.
Like I said before, the rep is not responsive. I have to get the supervisor involved. When you call support, a rep will basically not help you and refer to the individual assigned to your account.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

An average company needing payroll services; I think it's a good product.
Paychex Flex is great if you have a small number of employees and even some contractors. If you have ministers or a large number of employees, it's not easy to navigate.

Paychex Flex Feature Ratings

7.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
7
6.4
Pay calculation
6
Off-cycle/On-Demand payment
5
Benefit plan administration
Not Rated
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
7
6.0
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
6
6.8
View and generate pay and benefit information
6
Update personal information
7
View job history
7
View company policy documentation
7
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated