Small Business HR best friend
Updated August 06, 2021

Small Business HR best friend

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use Paychex Flex for immediate access to all payroll and tax reports, as needed. Additionally, our employees have the ability to create their own accounts for access to their individual reports.
  • Immediate access to employee reports
  • Immediate access to payroll tax documents
  • Employee access to payroll records
  • Ability to modify employee personal / payroll / tax information
  • No areas for improvement that I am aware of
  • Improved HR efficiency, thus saving time
Paychex Flex has always given immediate, accurate responses to any inquiries.

Do you think Paychex Flex delivers good value for the price?


Are you happy with Paychex Flex's feature set?


Did Paychex Flex live up to sales and marketing promises?


Did implementation of Paychex Flex go as expected?


Would you buy Paychex Flex again?


Incredibly user friendly
For a small business, where we do not have a dedicated HR staff, Paychex Flex is quite helpful.

Paychex Flex Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Salary revision and increment management
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Update personal information
View job history
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
New hire portal
Manager tracking tools
Not Rated

Using Paychex Flex

2 - Business manager is the primary user for Paychex Flex. The business owner accesses the information on occasion, and employees have access to their individual information and reports.
2 - The business manager is the primary user, with the business owner as secondary.
  • Access to payroll reports
  • Access to tax reports
  • Employee tracking
  • Paychex Flex has been very useful generating Covid PPP reports
  • I can't think of any additional uses, beyond what is provided already
Based upon the previous usefulness of Paychex Flex, I have become reliant upon it for all reports; payroll, tax, and employee. I can't imagine not having it.

Evaluating Paychex Flex and Competitors

  • Price
  • Product Features
  • Product Usability
We have been using Paychex for many years, therefore, the addition of Flex was a built-in bonus, that has become incredibly valuable to us.

Paychex Flex Implementation

We have been using Flex for a number of years. The ease of implementation was amazing.
  • We had no issues implementing, other than things becoming easier

Paychex Flex Training

A representative walked me through the features, but it required very little actual training, as it's so simple to use.
Yes. A simple phone consult for the initial setup and walk-through was all that was needed.

Paychex Flex Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I am unsure if we purchased premium support.
Yes - Yes, the staff was aware and accountable. Issues were corrected quickly.
Their support is ALWAYS exceptional, therefore, one instance can't be isolated.

Using Paychex Flex

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • All functions are easy and well integrated
  • There are no difficult functions to my knowledge

Paychex Flex Reliability

Even on demand reports generate quickly

Relationship with Paychex, Inc.

Did not sell us anything beyond our needs
Great follow-through