Paychex Flex is a robust full scale service provider for HR professionals
Updated May 02, 2023

Paychex Flex is a robust full scale service provider for HR professionals

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use Paychex Flex for payroll, tracking PTO, 401k administration, and most recently for onboarding new hires. We have used Paychex for payroll for more than 10 years and in the last 5 have used the direct payroll entry feature. This feature is easy to use and greatly reduces the time spent on calling in payroll. I'd recommend setting up a custom template to only include the fields you regularly use to avoid having to search for fields. More recently, we implemented using Paychex Flex to onboard new hires. This has significantly reduced onboarding time by essentially the employee creating their own record, tax withholding documents, and direct debit information. This also allows for a more accurate entry than having to do data entry from manual forms. Overall, we are pleased with Paychex Flex's products and service.
  • Payroll
  • HR Generalist consulting
  • PTO tracking
  • The collaboration between departments. For example, the onboarding section is very separate from the other sections, like 401k. There should be an expert who knows how it all works together.
  • Their sales team can sometimes be not as fluent in their product features and more just about selling.
  • We have saved time and money tracking PTO on the paystubs. Improved communication and transparency also with employees.
  • Self-service entry of payroll allows for flexibility and improvements to calling payroll into a Paychex representative.
  • Qualitative improvements with having the HR Generalist and the Employee Handbook (Mineral) features.
The representatives are responsive and carry issues through resolution. There are a few instances with the sales team that was not as desirable, but eventually, we worked through those issues to ensure we knew what we were purchasing.
Paychex is better priced and suited for small businesses. Their features are easy to use and since we don't need as many layers of reporting their service offering works well for us.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

They have added many features over the years to centralize data, like employee communications and conversations, keeping files like state and federal posters in a repository and we recently added, the health benefit administration recently. Having open enrollment and premium deductions happen automatically made a significant improvement to our process and accuracy. This also made our organization look more professional versus the prior method of paper enrollment.
Paychex Flex is a tool that is very easy to use and is scalable to a business as they grow. Their Tax Pay service helps to pay the relevant state taxes and obligations and they resolve issues when needed. Overall, the experience with the platform and service have met and in many instances exceeded expectations.

Paychex Flex Feature Ratings

Employee demographic data
9
Employment history
9
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Approval workflow
Not Rated
Balance details
8
Annual carry-forward and encashment
7
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
7
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
New hire portal
8
Manager tracking tools
7

Using Paychex Flex

40 - Management, and outside accounting firm and employees use Paychex Flex.
1 - Human resources and payroll is a centralized function.
  • Payroll
  • 401k Administration
  • PTO Tracking
  • Tax Pay services
  • PTO Tracking
  • Benefit Administration
  • Onboarding New Hires
Paychex has been able to grow with our needs and we've added features they offer as we require them. They are easy to work with and listen to customer feedback.