Poor Performer
June 27, 2018
Poor Performer
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycor
We currently use Paycor across our entire company. Our business model is unique and involves many cost centers with differing pay rates, deductions, and taxes, so we decided to outsource our payroll six years ago to help alleviate cost and risk associated with in-house processing.
- Paycor is an easy system to set up and utilize.
- Payor is user-friendly, so we don't have many questions from our field staff concerning how to pull information that they need from the system.
- Paycor's support system and customer service is lacking. It is very hard to get in contact with someone that knows how to fix an issue.
- Paycor's updates often cause issues with each of our weekly pay runs. Sometimes they do updates mid day and mid week which interferes with getting our payroll out on time.
- The Paycor system malfunctions quite often and does odd things that cannot be duplicated and so it never gets fixed. For instance, we have an employee that has 40 hours that does not show up on the pay grid but calculates and pays out. When you have hundreds of employees, things like that are hard to catch right away. We did catch it the second week in by chance but the employee had already been paid for 80 extra hours, and we were unable to recoup it because they left.
- The component in Paycor that is used to pay back advances is not good. If an employee has more than one advance at any given time, you have to add it to the original amount; you cannot start a new one. Also, if one advance is completely paid back, the system doesn't allow you to close it out and store it as historical information. If the employee takes out another loan, you have to add it to the old one. It allows for the risk of human error.
- Pulling Paycor reports is difficult and time consuming. You also cannot get an annual comprehensive report; the system can only print by payroll. So ,if I want a report showing all income for a given time period, the system pulls that period by week and gives me all four hundred plus employees by week. I then have to dump everything into an excel spreadsheet and sort it. This is so time consuming and causes errors because mistakes are easy to make.
- I was in my profile on Paycor the other day and it all of a sudden switched to our HR Directors profile. I had all of their access abilities.
- During the last update, Paycor gave administrative rights to many of our employees that should not have had it. We had to sift through our entire database to correct this issue. It was by luck that it was caught.
- The Paycor system is not very good at accepting data dumps from other systems. It changes information during the dump and it is hard to catch everything. Many errors have been made because of it.
- We have been able to downsize the payroll and HR departments
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - We have a weekly payroll, and instead of taking two and 1/2 days to complete a payroll, it is now the entire week. We spend the last part of the week cleaning up messes due to Paycor.
I have used many products over the years like Paychex, ADP, etc.