Overall Satisfaction with Paycor
I used PayCor for three separate companies. Customer service was not very knowledgeable and my prices for shipping were all over the place. After struggling with them two years I finally made the decision to make a move and so far it was the best decision I've made. The new company I am using is very helpful. The system isn't quite as user friendly but the team is very knowledgeable and helpful and responds very quickly,
- The system is user friendly
- All new customer service
- Pro: Easy access to employee information
- Con: When you leave you have NO access to your employee files
- Con: Prices increased and the shipping changed weekly (although it was almost always the same amount of checks etc.)
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - Since I stop using PayCor I am using less time getting payroll completed. The new company I use get me my exports for QuickBooks just as soon as I complete the payroll which saves me tons of time. If I have any questions, I call or email and get an immediate response. If I need to be showed they do a GoToMeeting and show me how I need to input things in order to get what I am looking for. It so far has been an awesome experience.
I now use ProLiant and there is no comparison. ProLiant is better by far.