Easy payroll processing
July 01, 2019

Easy payroll processing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Paycor has been processing our payroll since before I came to work here 10 years ago. We are a law firm of 2-3 employees. We have have various representatives over this time and each one of them have been very courteous, professional and very helpful. We switched to automatic deposit about one year ago and that has really saved me some time.

Pros

  • Excellent customer service.
  • Easy to read reports.
  • Taxes are always paid on time.

Cons

  • When I call, the system asks for my client ID. When a representative comes on, I am asked for my ID again. It's a little thing, but why ask again?
  • My payroll runs monthly on the 29th. For June, the payroll should have run on the 28th because the 29th was a Saturday. If I hadn't called on the 28th to ask why the payroll wasn't automatically deposited in our accounts, the payroll never would have run because no one works on Saturday.
  • Enclosing a copy of all W2s in the end of the year packet would be easier for me, rather than going online to print them out.
  • Like I said previously, we only have 2 full-time employees and sometimes have a part-timer. Many of those things don't apply.
  • It does make my life easier to have a payroll company process the payroll and pay the taxes.
Our HR and/or payroll team has saved time, but I'm not sure how much. - The time savings is that I don't have to process the payroll and pay the taxes.
It is easy for me because I don't have to process the payroll.
Don't have anything to compare it to.
My experience is very limited with Paycor since we only have 2 full time employees and occasionally, we have an hourly employee. That hourly employee is paid bi-weekly, so I call Paycor and give the representative the gross amount of the employee's payroll amount and he or she gives me the net and emails me a pay stub. Paycor's customer service reps are well suited for their jobs. I have never had a rep in a bad mood or just be nasty. I've never had a bad customer service experience.

Paycor Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated

Comments

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