Paycor definitely meets our needs as a medium size business.
July 05, 2019

Paycor definitely meets our needs as a medium size business.

Michelle Coleman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Paycor is used for full payroll processing, information database, performance reviews, benefits, compensation, taxes, and reports. It is used across the entire organization.

Pros

  • Uses Carrier Connect to interface benefit changes and deductions directly to insurance carriers from Paycor.
  • Time and demand system is easy to use for managers for timekeeping.
  • Customer support is easily available in the moment or for scheduled meetings to discuss transitions or complex projects.

Cons

  • Performance Management platform needs work. Functionality and capabilities are limited. Lack of availability to customize work flows.
  • Training course management could be more user friendly.
  • I only have two points to comment on in this area.
  • Increased efficiency in managing paper and personnel files has had positive impact.
  • Minimized manual errors with benefit interface with carriers has saved time and money in processing.
  • Loss of job history with the upgrade last year has had a negative impact, causing manual searching through old files in off-site storage.
Our HR and/or payroll team has saved time, but I'm not sure how much. - Paycor has been here since I started so I can't quantify time savings from the prior program. My team has assumed many more responsibilities and have been able to do so as a result of using Paycor, so I would argue there is a likely time savings as well. From the benefit side, elimination of manual transmission of files each pay period to all benefit carriers has saved a significant amount of time in processing.
Overall usability is solid and consistent for both direct users in HR and the occasional users by staff. My rating is less than a 10 due to the challenges with using the performance review portal of the system with its lack of customizable capabilities. Also, while there is a good variety of standard reports, the reporting module is often out of service and the use of the program to create your own custom reports is not user friendly.
I did not select Paycor, but am satisfied with it as compared to the prior three programs. At my last company I managed the transition from ADP to Paylocity and was very disappointed with the product we received. I've worked with ADP at many organizations and they have not maintained a current product applicable to today's changing work environment. Lawson is designed for major corporations. Paycor has minor challenges as noted previously in this review; however, their team appears to strive to continuously improve their line of products and services offered.
I think Paycor is suited well for the medium to small business. Having worked in large corporations I don't feel the functionality would suit the volume for those. There are just too many manual processes. For a medium business, less manual processes would be a positive enhancement, but enough of the day to day is automated that it works for a business our size.

Paycor Feature Ratings

Payroll Management
8.3
Pay calculation
8
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8

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