DON'T DO IT! Don't go with Paycor, you will be sorry!!
Updated June 22, 2022

DON'T DO IT! Don't go with Paycor, you will be sorry!!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Learning Management System
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use Paycor across the entire organization for onboarding, performance evaluations, reporting, etc.

Pros

  • Paycor does nothing well except invoice us every month for things we can't use.

Cons

  • I have hourly non-exempt employees that work overnight. Paycor is the absolute WORST in time tracking for these employees. Their supervisors and I are constantly having to adjust time cards to keep time from pulling from one pay period to the next. This is an absolute NIGHTMARE!! The only thing Paycor does is to make excuses with no valid fix, I've been dealing with this for 2 years. I have had employees miss getting paid for an entire day because their time was pulled to the previous pay period not only messing up the current time card but past ones as well. We receive grant funding from the Federal Government, our time cards have to match pay stubs or we don't get reimbursed, this is of NO concern to Paycor. (They're getting paid!)
  • Reports constantly error out, again no urgency on Paycor response.
  • Emails requesting support are taking weeks to get a response. When you call you can be on hold for more than an hour, and only to get someone who has no idea how to fix anything.
  • With COVID19 many of our vendors picked up their support and customer service, not Paycor - they reduced their staff making it impossible to get issues resolved. Way to go, Paycor!
  • Paycor has increased the time I am spending on time cards, reporting, etc. It is the most frustrating software I have.
Our HR and/or payroll team is spending more time than we did previously due to Paycor.
I was not in my position when the decision was made to go with Paycor, but in the beginning, I defended Paycor to my leadership team when we started to realize the issues and limitations the software had. Unfortunately, because of the lack of support from Paycor I have had to eat my words. I can't get the simplest things corrected. Our organization is looking to replace Paycor soon, and I couldn't be happier.
I want to give Paycor a -1. If you have an issue they can't resolve, the issue gets lost. If you are looking for a payroll or HR system look elsewhere, this is not the software for you!

Paycor Feature Ratings

Pay calculation
1
Off-cycle/On-Demand payment
1
Benefit plan administration
Not Rated
Direct deposit files
1
Salary revision and increment management
1

Comments

  • Catherine Eifrig | TrustRadius Reviewer
    Thank you for taking the time to share your feedback! We really appreciate you taking the time to leave this review. We would love to learn more about your experience. Please email us at paycorlistens@paycor.com to share more about your experience and how we could improve.

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