Paycor.
September 13, 2024

Paycor.

Kylee Dow | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Learning Management System
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use Paycor for payroll, recruiting, time scheduling, and onboarding. Every employee uses the program every day. We find the programs perfect for our needs; however, customer service is severely lacking. Chat is useless, and getting a hold of someone who can answer your question or fix your problem quickly is next to impossible.

Pros

  • Tracking employees' timecards.
  • Making the onboarding process easier for new hires.
  • Running payroll smoothly.

Cons

  • Customer service. Chat is completely useless.
  • Communication. Useful features disappear for months with no timeframe for when they'll be back (e.g., the Impersonation feature!).
  • Cases are closed as soon as the representative responds, regardless of whether their answer actually solved the issue.
  • Freeing HR's time has been necessary since only two people are in our HR department.
  • Allowing employees to use the mobile app for their timecards has led to less tracking down of out-of-office employees for their hours on payroll weeks.
  • Downloadable workflows have been a real-time saver when preparing documentation for audits.
Our HR and/or payroll team has saved time, but I'm not sure how much. - Not having to go through all of the onboarding documents with each new hire individually has saved HR a lot of time each month. This is especially helpful since there are only two people in the entire department to begin with.
While I find it mostly user-friendly, we still have employees asking how to do simple functions almost daily. It is often where to find their tax documents and paystubs or how to request time off.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

Yes

Paycor makes the onboarding process for new hires straightforward. This helps the recruiting and hiring process become more efficient and frees up time for the HR department. Finding someone who can help when you have a problem that needs to be solved quickly is an absolute nightmare.

Paycor Feature Ratings

Payroll Management
10.0
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented a year ago
    Thank you for your feedback. We apologize for any inconvenience caused by our customer service. We appreciate your loyalty and will work to improve our services.

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