Great HRIS tool if you're looking to save money and not customize greatly.
Anonymous | TrustRadius Reviewer
Updated July 15, 2016

Great HRIS tool if you're looking to save money and not customize greatly.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • WebPay
  • WebTime
  • WebBen

Overall Satisfaction with Paylocity Web Pay

Paylocity is used by our entire company as it is our foundational HRIS platform. All new hires use the system to initially review their demographic information and also to enroll in benefits. It is used annually for benefits open enrollment. Management and employees use it for PTO submission and approval. In general, all employees use the self service function for tax adjustments, direct deposit, payroll details, and job information. It is our one stop shopping for all things payroll, HR, and benefits.
  • Customer Service - excellent ability to quickly respond, make custom adjustments, and always be helpful to quickly resolve any issue.
  • The system just works - there is very little down time and we are able to get everything we need done.
  • Sharp onboarding - our company transitioned to Paylocity from a PEO provider. They were knowledgable and able to get us up and running in 1/3 of the time promised by their 'big competitors'
  • Price - The value of the product is hard to believe. Again, a fraction of their big competitiors.
  • User Interface - the general negative feedback from our employees is that the self service portal in WebPay feels quite old. The system is a little bit clunky, but for someone using it every day, you learn quickly where to navigate to get what you need. The WebBen and Time & Attendance portals are both much high quality in interface.
  • Paylocity is not yet an international product - only U.S.
  • While they are eager to help, certain features such as incentive tracking (for sales) are not available. It is hard to customize so you need to be prepared to use the functionality out of the box and 'as is'.
  • We have saved tens of thousands of dollars by using this product over the competition and well into the hundreds of thousands by not being payrolled via a PEO.
We selected Paylocity based on the incredible service during the sales process. Our sales rep was not incredibly pushy and really a partner to show us how their system could support our needs. Additionally, the value (what you get for what you pay) is ridiculously solid.
In general, I think Paylocity, due to their customer service, has the ability to scale to a very tiny company all the way up to a larger company (200+ employees). You do not need to be a payroll expert to run their product and with any questions we had along the way, they were there to help.

Using Paylocity Web Pay

In general, implementing a new HRIS system is a bear due to the setup and especially benefits vendor feeds. I wouldn't consider based on the amount of work and because our product just works as is.

Paylocity Web Pay Reliability

Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.