Not the best in class
February 03, 2021

Not the best in class

Mohammad Khan | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for payroll and HR for our entire corporation. Makes it easy to track time.

Pros

  • Time tracking
  • Ability to have different pay schedules
  • Ability to set up sub department and track time and expense per sub division

Cons

  • Probably one of the worst customer service
  • People responding to phone calls are not experienced
  • No account manager for assigned to an account. Every phone call and email leads to a new person responding to the enquires
  • No different than other vendors
Paychex, Quicken

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

No

If you are looking for a payroll service that prides itself for customer service, look at some other payroll service providers.

Paylocity Feature Ratings

8.7
Employee demographic data
8
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
8.0
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
7.7
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
8
9.2
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
4.7
Report builder
8
Pre-built reports
5
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
6
Performance improvement plans
6
Review status tracking
7
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Matt Doyle | TrustRadius Reviewer
    Matt Doyle
    (Vendor Representative) commented 3 years ago
    Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Your success is our number-one priority, and we definitely want you to feel supported while using our solutions. In addition to calling or emailing your dedicated Account Manager, you can also search our new knowledge base, PEAK, for helpful articles and links to training videos. If you'd like to discuss your experience further, we'd love to hear from you at PCTYAdvocate@paylocity.com.

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