Good Company to use
November 13, 2025

Good Company to use

Sophia Gutierrez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for our payroll and HR services. The only problem that we have had with Paylocity is that our IRA was not set up during our enrollment and when we figured out that our money that we were paying into our IRA's were not being sent to the company we tried to get it fixed. In our experience, when we called the support desk they took 3 weeks to figure out what was going on and wanted to charge us an additional set up fee when we were told it would have been included in our account set up. To this day we still do not have our IRA set up correctly and have to make manual payments to our IRA company.

Pros

  • Friendly employees
  • Easy to navigate the system

Cons

  • response time when ticket has been submitted
  • continously saying your out of range to clock in & out an we are in range.
  • accessibility
  • communication
  • reduced errors
  • time management
  • workforce visibility
It has affected our business in a positive way
problems we have had have been minimal and not enough to give a bad rating

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

The setup process was straightforward, and the level of service provided was excellent. Their communication throughout was consistent and helpful. One aspect we really appreciated was that the onboarding was completed by department rather than all at once. This prevented information overload and allowed us time to learn each part of the system at a manageable pace. They typically gave 2 to 3 weeks between each phase, which made the transition smooth and organized. Additionally, their support team assisted us with running payroll for the first two cycles, which was extremely beneficial and helped ensure we were confident moving forward.

Paylocity Feature Ratings

9.3
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
8.5
Pay calculation
9
Support for external payroll vendors
6
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
Not Rated
Manager tracking tools
10
10.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
10
9.0
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

Comments

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