1. Home
  2. Payment Gateway Software
  3. Payoneer Reviews
  4. User Review of Payoneer
Terminated our account for no reason. Almost 10 years we used this service
May 12, 2023

Terminated our account for no reason. Almost 10 years we used this service

Dmitriy Shelepin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business Payment Solutions (Solutions for SMBs)

Overall Satisfaction with Payoneer

We used Payoneer for almost 10 years to pay our contractors in digital marketing field in different countries. This April they asked us to re-verify our account by submitting fresh documents. It was done almost immediately, but then the verification process was stuck in limbo. I contacted support multiple times about the timelines, but every time they "sincerely apologized", but were not able to tell anything specific. All this time we were not able to send payments to our contractors (one of them is located in Georgia, and one in Ukraine), and had to use alternative systems. This week I got a notification that our account is terminated and they declined to disclose the reason. 5 figures amount is stuck in our account. I believe this company doesn't respect loyal customers, their support team is not professional and I strongly urge you to never deal with Payoneer.
  • Fast payments to different countries
  • Good reporting features
  • Terminated our account for no reason
  • I believe customer support is terrible
  • Payment gateway
  • Payment request management
  • In my experience they blocked our account with 5 figures on a balance
  • We were not able to pay our contractors on time, and were forced to use alternative systems with higher fees (10%)

Do you think Payoneer delivers good value for the price?

Not sure

Are you happy with Payoneer's feature set?

No

Did Payoneer live up to sales and marketing promises?

No

Did implementation of Payoneer go as expected?

Yes

Would you buy Payoneer again?

No

It was a convenient payment system to process payment requests from our contractors. But if you need a reliable payment system for business - stay away from Payoneer, as they can block you anytime they want (read other reviews about this issue)

Payoneer Feature Ratings

Payment Gateways
1.0
Fraud Detection
1
API or SDK
Not Rated
Recurring Payment Support
Not Rated
Billing and Invoicing Support
1
Global Support
1
Payment Form Acceptance
Not Rated

Payoneer Support

The support is really awful. They send you generic answers, and actually don't really understand what is going on. For example, when our re-verification was stuck, support agents told me that the account is active and you can send a payment. I did that, my card was charged, but the payment was declined, because the account was not active.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I am now aware of this option