Awful service. Don't recommend to anybody. We are planning move out to another bank from next month.
September 18, 2023
Awful service. Don't recommend to anybody. We are planning move out to another bank from next month.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Business Payment Solutions (Solutions for SMBs)
Overall Satisfaction with Payoneer
Awful service. Don't recommend to anybody. We are planning move out to another bank from next month. We made a remittance on 24 of August. Bank requested documents from us to review a transaction on 29th of August. We provided all documents on 30th of August. Now is 14th of September, transaction is still under review. In August support answered that review migh take a week, then 2 weeks. Now support answers, that review process might take up to a month!!! Transaction sum is $8000, Payoneer took $160 for transaction. Our contraсtor put on hold providing services a week ago and now we could loose our client, who can't wait more. Payoneer support said that they can't even charge back sum to us, so they just froze it on their balance. In case if transaction will get to back to our balance - they don't get back the fee to the client as well. It's fantastic! Customer ID: 51882254 Transaction ID: 574760447
- Make payment transfers
- Payment transfers
- Time of payment verfication
- Huge fees
- Payment transactions
- They put on hold our transaction for review for 2 weeks.
Do you think Payoneer delivers good value for the price?
No
Are you happy with Payoneer's feature set?
No
Did Payoneer live up to sales and marketing promises?
No
Did implementation of Payoneer go as expected?
No
Would you buy Payoneer again?
No