Pendo Product Management Insights
August 31, 2018
Pendo Product Management Insights
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We use Pendo to analyze customer adoption and engagement with our back-office tools. We further use it to help drive adoption through in-app guided help.
- Pendo is simple to enable
- Pendo collects everything so we can "rewind the clock" on features and pages we don't tag up-front
- Pendo helps us understand which types of customers are most engaged
- Pendo helps us do something about engagement problems without working through a development release
- Reporting. It's very basic and some types of analyses are confusing and time consuming.
- Deep hierarchies of pages and features. Pendo only has pages and groups. In a dense app this is too limiting.
- Types of analytics. I have to do most analytics in a spreadsheet.
- We've gone from blind to being able to see. We don't have to depend on gut decisions.
- Several often-repeated myths about how our users interact with our system have been debunked.