Overall Satisfaction with Pendo.io
We use Pendo primarily for displaying feature tooltips in our application, announcing upcoming releases and new features, and to offer in-app access to our product documentation via Pendo's guide center. We're no longer dependent on engineering and the release process to publish in-app help for our users. We've also been able to reduce the number of emails we send to customers with in-app announcements and increase our customer communication reach.
- Pendo's support and CSM team are knowledgeable and very responsive.
- Configuring in-app announcements is easy and quick.
- Pendo empowers non-engineers to communicate directly with users in your own product!
- Sometimes it's difficult or time-consuming to identify the in-app element's code that you want to tie a tooltip to.
- Feature and page tagging should be automated rather than manual to assist with usage tracking.
- Walkthrough guides, which include a string of guide steps, can be very time consuming to configure and test and require maintenance if your app changes.
- It has reduced our reliance on engineering to hard code and maintain in-app messaging/tooltips.
- Using in-app announcements has reduced our customer's email fatigue.
- We've increased the reach of our customer communications and improved overall feature awareness/adoption.
I wasn't involved in the evaluation phase and I haven't used similar products.