Leveraging Pendo to build a better product
September 06, 2018

Leveraging Pendo to build a better product

Amin Bashi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

  1. Tracking our success metrics

  2. Monitoring the trends and ripple effects after each release

  3. Educating our customers on our existing features and maximizing the adoption rate for new features

  • Intuitive
  • Easy to install
  • Backfilling (for tracking)
  • Intelligent Segmentation
  • Customization
  • Pricing
  • Predictive Analytics
  • 84% increase in discoverability of Knowledge Base articles
  • 47% uplift in feature adoption rate
Intelligent segmentation and Pendo's in-app messaging capabilities

While clicks are easy to measure, they can often be the most deceptive metrics. Just because a user clicks on a button, for instance, it doesn’t make it relevant. We use a number of other metrics set up in Pendo that closely couples to user interactions to define success. For example, this includes user engagement metrics on some of our critical pages following a search, and time it takes for a user to find relevant results. In terms of shortcomings, Pendo hasn't made any major advancements in predictive analytics yet.