Pendo has been a game changer for us!
November 02, 2018
Pendo has been a game changer for us!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We use Pendo to track how our Clients are using our software. The entire company benefits from this data but it is mostly used by Client Success and Product Management. Pendo enables us to track what features our clients are using and how often. We didn't have any visibility into this data previously. It has been a game changer for us. Our Client Success team can look at the "use history" for a specific user or for the client as a whole to better target conversations with that client.
Pros
- User Interface is easy to use
- I like the way that we can break down and search by Visitors or by a Client as a whole
- In-app messaging. This was actually the main reason for our purchase of Pendo.
Cons
- We just started using the survey feature. We are very excited to be able to do surveys in Pendo, but it seems like this is a newer feature and experiencing some limitations. But the Pendo Support team has been very helpful!
- Enables us to provide immediate messaging to our clients. This was hard and time consuming to do previously.
- Targeted surveys. We did surveys previously but it was via email, and the links and the response was poor. The response rate on surveys with Pendo has been much better!
Comments
Please log in to join the conversation