Pendo increased our engagement with our customers
Lauren Coppola | TrustRadius Reviewer
October 22, 2018

Pendo increased our engagement with our customers

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pendo.io

We use Pendo across many departments at our organization. It is helping us make data-driven product decisions instead of relying solely on our Sales and Client Support teams to provide market feedback and usage information.
  • Incredibly intuitive user interface. The help documentation is also fantastic - easy to find relevant articles/tips.
  • Love that when I tag a new feature on a page, I'll get data about its usage from the start of when the Pendo code was added to that page. When I wanted to see how my users were interacting with a certain feature, I tagged it and got data from the beginning of the year when Pendo was first added to the page -it was great!
  • The in-app banners/tooltips are fantastic. I think this may be my favorite part about Pendo. We're able to engage with our users while they are IN our product and actually using it instead of using email to reach out.
  • I'd love to see more ways to create segments so that I can really tailor my in-app communications to very targeted groups.
  • I'd like easier customization, more WYSIWYG functionality with the banners and lightboxes.
  • It has had a positive impact on our business objectives because it has given us more concrete information that we can use to decide whether or not to pursue a project or build a feature.
Pendo is easier to use and more intuitive. It also just feels more modern and current.
Pendo is fantastic for getting usage data on pages and features. It also works well for engaging with customers while they are in the product. It's not really appropriate for learning-activity specific data (i.e. how learners engage in a lesson/course).