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Great software for product and CS teams!
December 13, 2018

Great software for product and CS teams!

Chirag Patel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Our product team uses Pendo.io to do the following to:
  1. Understand and proactively react to overall client satisfaction
  2. Understand user behavior on the site to make smart decisions.
  3. Communicate to our users on a regular basis to keep them up to date and solicit feedback.
  4. Use the guide feature to solicit feedback and get volunteers for user interviews.
  • Monitor behavior around the application to understand where they may be problems in usability.
  • Let our users know about new capabilities as they are added through Pendo's guide feature.
  • Launch and monitor NPS (work with customer service to schedule follow-up calls on responses).
  • Would love to see a feedback capability added where users can submit freeform feedback. I would also want those users to be able to vote on that feedback. There are other tools that provide this, but I believe Pendo.io could provide a better product that is well integrated with the rest of their features.
  • Better overall understanding of client satisfaction.
Great for product teams to understand user behavior and overall usability as well as overall client satisfaction. Great for customer service teams to monitor the health of their clients.