A Well Deserved 5 Stars!
Keegan Ross | TrustRadius Reviewer
April 08, 2019

A Well Deserved 5 Stars!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pendo.io

Pendo.io has been an absolutely amazing application for our company. We have been able to use this for a catch-all of activities that we have been wanting to execute but didn't know how to. In-app tours for first-time users of our platform, support, notifications and product feedback, user analytics, NPS, product validation and the list goes on. Pendo.io has really served as a great asset in understanding and communicating with our users directly within our application. Pendo.io is predominantly used by our Customer success team but also by our product team and marketing teams. Besides Customer Success and Product teams, the reporting from Pendo.io has proven to be of value to our marketing and finance teams as well.
  • In-app messaging (guided tours, alerts, notices, etc)
  • Feature usage and user activity within applications
  • App usage reporting
  • Integration with Zendesk guides
  • Simplifying the presentation of paths users take within the application
  • Organization of guides (suggest adding folder or folder like structuring to make it easier to manage large numbers of guides)
  • Feature use validation
  • Customer app engagement time and volume
  • Customer communication
  • Customer Surveys
Pendo.io is extremely useful at providing insight on high-level and even mid-level detail on use app engagement with simplicity. Building guides are also quick and easy and don't require a strong background in HTML. All-in-all this is a great app to pick up and use without an extremely steep learning curve.