Powerful Cross-Functional Solution For Usage Insights
April 05, 2019
Powerful Cross-Functional Solution For Usage Insights
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
At Affinio, Pendo.io is being leveraged across departments, spanning Sales, Customer Success, Marketing, and Product.
My team (sales) uses it to glean insights into user behavior and adoption -- specifically during trials. My CS team uses it to monitor and spur customer adoption.
Before Pendo, my team was completely in the dark on usage data for prospects on trial. That information needed to be pulled and analyzed by our operations team, resulting in bottleneck delays. Now, my team is empowered, data-driven, and able to meet unmet needs -- this increases both win rates and deal velocity, as my team can help guide users to 'ah-ha' moments much more quickly and assuredly.
My team (sales) uses it to glean insights into user behavior and adoption -- specifically during trials. My CS team uses it to monitor and spur customer adoption.
Before Pendo, my team was completely in the dark on usage data for prospects on trial. That information needed to be pulled and analyzed by our operations team, resulting in bottleneck delays. Now, my team is empowered, data-driven, and able to meet unmet needs -- this increases both win rates and deal velocity, as my team can help guide users to 'ah-ha' moments much more quickly and assuredly.
Pros
- Ease-of-use: Pendo's interface is intuitive and incredibly easy to use once it's set up.
- Seamless sync up with Salesforce/CRM.
- Flexibility and granularity -- myriad ways to build dashboards, analytics, etc.
Cons
- Share-ability: ability to create, share, and replicate/duplicate dashboards. This would allow my team to standardize their dashboard views.
- Positive: helped close a deal in the first 15 days.
- Positive: reduces speed to insight by >50% (no longer have to wait for reports to generate and be supplied to my team).
Easy to implement and set up. Strong track record of success (arguably market leader), including validation through case studies, and through G2Crowd and TrustRadius reviews. The Zendesk integration is great -- users won't have to hop out of the app to access knowledgebase articles. A strong support and service team.
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