Pendo.io has absolutely changed how foreUP does business!
May 01, 2019
Pendo.io has absolutely changed how foreUP does business!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Pendo.io is being used currently by our entire company. Account Management and Client Success use it for NPS, and to create reports and systems to indicate leading indicators of churn. They also use Pendo to facilitate new customer onboarding.
We have found that the Product and Dev departments also use Pendo.io to understand how the product as a whole is being used and where we find bottlenecks that can improve customer/user experience. It has completely changed how we operate and make data-driven decisions.
We have found that the Product and Dev departments also use Pendo.io to understand how the product as a whole is being used and where we find bottlenecks that can improve customer/user experience. It has completely changed how we operate and make data-driven decisions.
- Analytics for software usage.
- Indicators of churn.
- Guides and tutorials that are easy to set up.
- Incredible segmentation abilities that allow for customized messaging.
- Pathway and funnel generation takes longer to load than we'd like.
- It's a little difficult to dig into specific data/feature usage per visitor/account.
- Currently, you can set the default visitor table to be viewed in Pendo.io, you have to customize the columns, which we have to do every individual time.
- From a product standpoint, we have loved being able to share with our customers the data to support our decisions, be it large changes or small.
- I love that my team members can have their own personalized dashboard upon login that provides them the data and information relative to their projects.
- We have found that we have been able to reduce customer churn by identifying trends that lead to churn. Managers are able to reach out and provide assistance prior to the customer becoming escalated or leaving.