Item: Pendo.io
Rating: 8
Author: Akos K

Use Cases and Deployment Scope

We are using Pendo.io to better understand our users on our platform, their perceptions and their behaviour, and how we can make our platform and tool better utilized and how it can serve our customers better. Pendo.io helped with pure data that is objective and we don't need to rely on intuition.

Pros and Cons

You can gain valuable insight about user behaviour.
Data Explorer tool is amazing for reporting
Easily configurable analytics

Mobile compatibility
Performance could be better
Pricey tool

Most Important Features

Customer/user insight and perception
Configurable Analytics
Reporting capabilities

Return on Investment

We saw better engaged customers/users.
More satisfied customers translated into better retention rate.
New sales improved.

Key Insights

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Likelihood to Recommend

If you are using a SaaS tool, Pendo.io is the perfect tool to analyse users, their behaviours and how to make your platform better, where to put more focus by gaining valuable insight. The analytics tool it offers is also a great addition which makes this tool stand out. We managed to make our platform much better focused on what our users are looking for and what their main interest is.

The best tool to gain insight into user behaviour

Overall Satisfaction with Pendo.io