The best tool to gain insight into user behaviour
July 21, 2022

The best tool to gain insight into user behaviour

Akos K | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We are using to better understand our users on our platform, their perceptions and their behaviour, and how we can make our platform and tool better utilized and how it can serve our customers better. helped with pure data that is objective and we don't need to rely on intuition.
  • You can gain valuable insight about user behaviour.
  • Data Explorer tool is amazing for reporting
  • Easily configurable analytics
  • Mobile compatibility
  • Performance could be better
  • Pricey tool
  • Customer/user insight and perception
  • Configurable Analytics
  • Reporting capabilities
  • We saw better engaged customers/users.
  • More satisfied customers translated into better retention rate.
  • New sales improved.

Do you think delivers good value for the price?


Are you happy with's feature set?


Did live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of go as expected?

I wasn't involved with the implementation phase

Would you buy again?


If you are using a SaaS tool, is the perfect tool to analyse users, their behaviours and how to make your platform better, where to put more focus by gaining valuable insight. The analytics tool it offers is also a great addition which makes this tool stand out. We managed to make our platform much better focused on what our users are looking for and what their main interest is. Feature Ratings