Great guides and analytics.
July 03, 2025

Great guides and analytics.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Targeted messaging and even client-requested messaging are key use cases. As a B2B2C company we allow our business clients to use Pendo to get messaging to their customers using our application. We also use it for release messaging. We also use it for app data to help validate problems, evaluate solutions, and otherwise make data driven decisions.

Pros

  • WYSIWYG guides.
  • Guide targeting.
  • Easy analytics building.
  • Dashboards.

Cons

  • Identifying low performing guides.
  • Customer service for issues.
  • Documentation
  • Cheap and fast to do custom messaging for clients.
  • Increased webinar attendance.
  • Reroute undesired behavior.
  • Pull usage stats fast when evaluating backlog items.
Yes. We have a centralized team that does all the guides. This ensures consistency in quality, accessibility, etc. Additionally, every Pendo user undergoes the same onboarding process to establish a baseline of knowledge for all users. Finally, we have a Teams channel to ensure communication is visible to everyone and lessons can be shared cross-functionally.
We haven’t used any yet.
Easy WYSIWYG, so you don’t have to be a coder to build guides, but it also offers JavaScript and HTML options, allowing more technical users to code things as they prefer. Easy to find things. I rarely run into something I can’t figure out on my own or need documentation to solve.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

Yes

Would you buy Pendo.io again?

Yes

Great for in-app content of any kind, including pop-ups, walkthroughs, and helper text. You can integrate it seamlessly into your app. There are some things (pointing people away from a bug) where it is more of a temporary solution. Ultimately, it’s only as good as the data you submit. You can’t segment what you don’t send in the Pendo snippet.

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