Tracking What Matters NPS Features and Customer Health with Pendo.io
July 08, 2025
Tracking What Matters NPS Features and Customer Health with Pendo.io
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Collect in-app NPS at key touchpoints and identify promoters/detractors and follow up.
Identify promoters/detractors and follow up. Prioritize roadmap based on actual usage data. Segment users by role, region, and product version and analyze their behavior. Push onboarding tips, release notes, and feature announcements. Get detailed usage of Daily active users and monthly active users.
Identify promoters/detractors and follow up. Prioritize roadmap based on actual usage data. Segment users by role, region, and product version and analyze their behavior. Push onboarding tips, release notes, and feature announcements. Get detailed usage of Daily active users and monthly active users.
Pros
- NPS Surveys
- Feature usage insights
- Identifying user behaviors using Replay feature
- Clearly segmenting users in a way we want it to be
- Identifying time spent on a feature/product to better understand what customers actually use
- Documentation, in-app guides and help section
Cons
- Better grid and charting capabilities
- Sort and filtering on grids to allow real time reporting directly on Pendo.io
- Inviting outside users to view the reports created or sharing of reports outside of the system
- Ability to add or remove fields from the Account Reports, directly from the Account Reports page
- Visualization of charts and box diagrams could be improved
- When creating user segment, it does not show the usernames nor does it provide an option to view the usernames
- Inability to mention which user to omit if the user is inactive. Once the user is registered, it is a user in Pendo.io
- Time saving at its best. Saves a lot of time to overcome challenges of developing UI for guides and then wait for it to be published as per your sprint cycle / release cycle. It is immediate if we want it to be.
- Cutting cost: Indirectly by directly applying the changes on the product from day 1.
- Less error prone and reduces risk. Analytics is behind the code, although tech savvy people can still know what is being captured but at the same time the capabilities provided by Pendo.io to exclude a specific customer or exclude capturing customer data as it falls under GDPR compliance it at its best.
Yes, we do have that.
Pendo.io has been particularly helpful in generating timely reports for internal stakeholders.
Pendo.io has been particularly helpful in generating timely reports for internal stakeholders.
We haven't yet have explored these options yet, but it would be great to see what Pendo.io can do using AI. AI writing assistants could be of great help.
No specifically used the AI options of Pendo.io.
Pendo.io is specifically for Product Management team keeping Product Managers persona in mind.
In App guidance & NPS is a plus for Pendo.io.
Opposite to User session based insights, Pendo.io gives overall insights keeping user at the center and allows easy segmentation of users.
In App guidance & NPS is a plus for Pendo.io.
Opposite to User session based insights, Pendo.io gives overall insights keeping user at the center and allows easy segmentation of users.
Do you think Pendo.io delivers good value for the price?
Yes
Are you happy with Pendo.io's feature set?
Yes
Did Pendo.io live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Pendo.io go as expected?
I wasn't involved with the implementation phase
Would you buy Pendo.io again?
Yes
Using Pendo.io
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- NPS
- PES
- User Segmentation and Account Reporting
- Sorting and Filtering on Grid
- Charting
Comments
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