Item: Pipedrive
Rating: 8
Author: Verified User

Overall Satisfaction with Pipedrive

Use Cases and Deployment Scope

Pipedrive is our CRM, we have all the details of our customers in it, starting from when they are cold or hot leads and in the scope of our agents, until they become real clients and in the scope of our customer support. We also use it to organize calls and activities that we must do on their platform and we take notes of everything so that anybody in the company can be up to date on what is happening. Pipedrive really changed the way we work for the better

Pros and Cons

Pros

Activities
Sync with Google Calendar
Deal tracking

Cons

Linking more than one organization to a person
The ‘projects’ are a little confusing at times
Tracking wishlist

Return on Investment

Very difficult to make errors
Straight and simple tasks
Straight and simple tasks

Usability

For everything that I’ve stated so far! Great tool

Key Insights

Do you think Pipedrive delivers good value for the price?

Yes

Are you happy with Pipedrive's feature set?

Yes

Did Pipedrive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pipedrive go as expected?

I wasn't involved with the implementation phase

Would you buy Pipedrive again?

Yes

Other Software Used

Trello, Jira Work Management, Intercom

Likelihood to Recommend

Well suited as a crm therefore to track everything that happens to a lead and then to the customer. Also the personalization of reports is pretty cool. Would be nice to have even more reports and minimize manual work. Overall a great tool that we use daily in our job

Pipedrive Feature Ratings

Comments

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Great tool to track everything

Software Version