Playvox: A great way to get to know your employees...and let your employees know YOU!
October 30, 2019

Playvox: A great way to get to know your employees...and let your employees know YOU!

Shauna Stermer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use Playvox for a variety of reasons. We use it to implement goals and letting agents know where they stand in rankings, as a fun way to discuss things that are not work-related, introduce new spiffs and competitions, as well as give quality feedback to agents from calls. My company also uses it as a way to update agents with new and upcoming changes, garner feedback for recent changes, as well as ensuring agents are cognizant of recent coachings by having agents sign off on what was discussed, and other items.
  • Playvox allows the employee to interact with one another in a fun way by allowing for different channels to be used for specific groups, talents, and other items. This lets agents be creative and interact in fun ways!
  • The ability to deliver results of calls, Quality goals, and coachings lets the agents know where they stand in the company so that they can focus on what needs to be improved, while also letting the agent see what he or she is doing right!
  • Real-time postings lets you reply in a chat format for immediate post to a group or groups to address an issue at hand or something that may be up and coming.
  • One area I can see for improvement would be to allow an individual to post a GIF in a reply. Right now, replies are limited to attachments and emojis. The ability for an agent to use a GIF, as in the initial post, would be fun.
  • The type is quite small. I do believe an increase in font size would also improve Playvox.
  • One other item I would like to see improved upon would be the brightness or lack thereof, of the wording. Sometimes when posting, the font is so light you can barely see it. Now, this does not speak of the functionality of the program, but the impact may be greater if we could see what we were typing. It is very faint...
  • Business objectives include the ability to meet metrics. Playvox allows the agent to see his or her area for improvement. This results in a positive impact on a business.
  • Playvox also allows an agent to have fun when on break, answer candid questions, and still go back to work afterward; thus, leading to happier agents and better interactions with Customers.
  • I cannot think of any negativity that may be associated with the program. Every aspect of the program revolves around enhancing the agent's experience as well as metrics, personality, retention rates, lowering stress, etc...
There is no comparison. Other programs simply do not compare against Playvox. Other programs simply address the issues at hand without realizing agents that interact are closer to one another. Agents can depend on one another, post proper comments, reach out for help, and other times that are not centered around the client. This program allows agents to step away for a bit.

Do you think Playvox delivers good value for the price?


Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?


Did implementation of Playvox go as expected?


Would you buy Playvox again?


In a call center, this program is perfect. The variety of ways it can be used are all beneficial to my organization. Pie charts? Check! Bar graphs? Yes, sir! Light-hearted chit chat? Definitely. The only time I could see this program not work is in an environment that is very structured and serious. This program allows us, as agents, to have a little fun.

Playvox Support

I gave this rating because we never really have any issues with the program. Team Managers, Chat Assists and others are there for assistance if something should go wrong, but reaching out to the Playvox support is something I have never experienced. I have never seen it crash, nor have any issues that required me to contact support for assistance.