Playvox is a tool I can't live without!
December 02, 2020
Playvox is a tool I can't live without!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We are currently using Playvox for our customer experience only. Come the new year we will be migrating PlayVox throughout the company, evaluating warehouse associates, clients, project managers, accounting, etc. We currently use Playvox with our customer experience teams in the US and the Philippines. Playvox does an amazing job of helping us train and excel in customer service. Playvox has completely eliminated the need to manually create reviews which caused much room for error and missing data.
Pros
- Reward system
- Coaching
- Evaluations
- Training
- Managing multiple channels for evaluating
Cons
- Integration with 8x8
- Seamless communication with Zendesk ie: new employees in Zendesk automatically added to Playvox
- Better way to manage karma points
- On the fly training promoting less errors and wasted time manually creating reviews
- One platform for training company wide which reduces the need to go into multiple platforms
- One platform for HR to review and store evaluations for record keeping
- Bridge
We didn't evaluate many before finding Playvox. We checked out Bridge but while it was good for HR it wasn't as good for customer service. It didn't offer the services we love with Playvox like the reward system, evaluating email, chat etc.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Comments
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