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Great QA platform!
June 30, 2021

Great QA platform!

Shanice Friday | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is being used within our customer service team.

We use it for team E-Learning as well as Quality Assurance checks, coaching, rewards & recognition.
  • Quality Assurance checks.
  • Team engagement.
  • Team training.
  • Automatic links to third party providers for their Performance product.
  • Limitations in workloads set for QA.
  • Improvements to reporting of e-learning completion.
  • Improved Quality Assurance scores.
  • Quicker time to train new agents.
We selected Playvox due to the range of features available, Playvox isn't just QA software but also includes team engagement and a learning platform.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Playvox is very useful and has helped us scale our team, however, there are some things it can improve within workloads for quality assurance checks and within reporting across the platform.