A great tool for every company - recommend it.
June 30, 2021
A great tool for every company - recommend it.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Our company uses Playvox to enhance our Customer Service. With Playvox we receive feedback about our work with consumer. Therefore, we receive quality stats that helps us to remember to higher our quality and preserve it. Playvox addresses the customer service and provides us with feedback about email and phone stats.
- Shows you in details what to improve and what is wrong.
- Gives you the ability to enhance your workflow.
- Gives attention to certain mistakes.
- The usability is quite tricky.
- The overview is a bit hard to understand.
- The approving button is very hard to find the first times.
- Playvox enhances the consumer service by showing mistakes.
Nothing else yet
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes