Playvox at a glance!
Updated August 24, 2021
Playvox at a glance!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox has been part of our Quality team, using the platform as the way to give feedback and to send analysis to coordinators and team leaders! It is addressed to the 1:1s and to keep the follow up with the customer experience team helping them to get better within the process.
Pros
- Separation of the cards used to pointing errors.
- Communication with other platforms as Slack.
- Internal communication with analysts and agents.
Cons
- Bugs and a slow process of refreshing pages
- Not so useful chat, could include pages, ranking etc
- Faster calculation of points that allow agents to buy from the store quickly
- Improvement of quality analysis
- Easier way to open a mini store with Karma points
- Agents get confused about how to open contestation sometimes
Ease of use and the quality space to evaluate agents more complete. The easier way to get in touch with agents in the comment integrated area is a much better and concentrate good information of the process to be used by leaders when needed.
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes
Comments
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