Playvox - Best tool to assure the quality of your organization's business!
August 24, 2021
Playvox - Best tool to assure the quality of your organization's business!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is used across the whole organization. We use Playvox to evaluate agents' interactions with customers and to coach them, as well as to monitor quality stats.
Pros
- It makes it easy for us to gauge and track agents' performance.
- We can easily monitor the performance scores and area of opportunity.
- One of the best things is that we can upload quizzes for learning.
Cons
- To upload a course is a bit difficult, I would say it's a little lengthy.
- Sometimes it takes time to fetch/export reports.
- Filtration is a little complex.
- I can get the overall performance report on a single platform.
- I can easily coach my agents to not repeat mistakes.
- It's easy to keep my agents engaged with different courses/quizzes.
- Freshdesk Messaging (Formerly Freshchat)
I have used our internally produced tool. Playvox was one of the tools that were meeting our business requirements, having options of keeping everyone in the loop for their performance tracker.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Comments
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