Playvox as an organizational tool

Playvox is used as a knowledge base and also hosts quality reports. Through it, we have learning sessions, we receive our evaluations from the quality team, we can see our performance in quality compared to other CX agents. Within Playvox, our improvement team posts several notices and news that impact the quality of operations. On the community tab, we also interact with other agents and receive congratulations for our performance, if expressive. As I am only a Playvox user and in an agent position, I cannot say if every company uses the platform and/or in the same way that we, CX agents, use it.