Item: Playvox
Rating: 10
Author: Mylena Pim

Overall Satisfaction with Playvox

Use Cases and Deployment Scope

Playvox is being used by everyone in the company. It is very important to maintain a knowledge base that helps with customer service, employee incentives, for the provision of short learning courses. It has a great way of evaluating the agents' work through quality and efficiency monitoring. It's very useful to make information available to everyone too.

Pros and Cons

Pros

Evaluations.
Data base.
Employee incentives.

Cons

Feed layout.
Monitoring list.
An area for comments.

Return on Investment

Better prepared employees.
Announcements being spread faster.
Greater quality of service.

Key Insights

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Other Software Used

Helpshift, Slack, Google Keep

Likelihood to Recommend

Playvox is very useful in scenarios where you need to make a database available to many people and that needs to be updated regularly, and also in scenarios where you need to evaluate your agents' work through grades and efficiency measures. I believe Playvox is very useful in different types of companies and very versatile and adaptable too.

Comments

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Playvox, a step into the future!