Playvox Review
September 10, 2021
Playvox Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Today we use Playvox on these modules: Community, Quality and Learning.
Our agents are evaluated on their interactions with ours clients. There is many score cards to each chapter.
We use Playvox for comunications to the team and the learning module as a knowledge base.
Also we use Karma Store as a incentive campaign, giving prizes with scores.
Our agents are evaluated on their interactions with ours clients. There is many score cards to each chapter.
We use Playvox for comunications to the team and the learning module as a knowledge base.
Also we use Karma Store as a incentive campaign, giving prizes with scores.
Pros
- Malleable scorecards.
- Knowledge base.
- Community interactions.
Cons
- Metabase integration.
- Quality improve.
In other companies' products all the quality software was "homemade". So, there is no comparison to be made.
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
No
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Comments
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